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  #1  
Old 06-02-2010, 08:51 PM
ecoguy ecoguy is offline
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Join Date: Aug 2009
Location: Duncan
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Firing customers

Do you recommend it?
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  #2  
Old 06-02-2010, 09:11 PM
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fl-landscapes fl-landscapes is offline
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Location: SW Florida
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if your not making money off the account or if you are but they are not worth the headaches......fire em. Thats why you are a business owner, you make the choices.
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  #3  
Old 06-02-2010, 09:26 PM
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Stuttering Stan Stuttering Stan is offline
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Join Date: Sep 2004
Location: Chesapeake, Va
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I just fired a PITA today. She questioned every charge and then wanted to pick and choose what she pays for AFTER the work is done. This account really didn't fit into my route anyway. I have too many good customers that I would rather service. Don't be afraid to pull the plug.
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  #4  
Old 06-03-2010, 05:26 PM
ecoguy ecoguy is offline
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Next question. How do you fire them?
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  #5  
Old 06-03-2010, 06:13 PM
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JDUtah JDUtah is offline
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Location: UT
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Fire them by making them quit. "Due to the attention that your lawn needs, your price will now be double what it was."

If they keep paying and it still isn't worth it do it again.. until they leave, or until you are satisfied with the compensation.
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  #6  
Old 06-03-2010, 06:15 PM
ICT Bill ICT Bill is offline
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Location: Howard County MD
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Just watch Donald Trump's program "you're fired"

I guess it would depend on the circumstances but generally your are sweet and nice and tell them you are not able to take care of their account anymore, never burn bridges you never know who they are friends with

If you know a landscaper that would fit them better give them the name and number
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  #7  
Old 06-03-2010, 08:42 PM
Akita Akita is offline
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Join Date: Jul 2009
Location: Atlanta,GA
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Give them to your competitor as a late April Fools day gift that keeps on giving.
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  #8  
Old 06-03-2010, 10:39 PM
Shegardi Shegardi is offline
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Join Date: Feb 2010
Location: Ohio
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I have fired a number of customers over the years. I had one tell me he just was not satisfied and I had done everything he asked included retreats which were not agronomically necessary. I told him that "there are some people in this world that will never be satisfied with anything and you are one of them".

Get rid of the PITA and move on.....not worth worrying about, there are millions out there who really need and appreciate our services.
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  #9  
Old 06-04-2010, 07:27 AM
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phasthound phasthound is online now
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Location: Mt. Laurel, NJ
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Quote:
Originally Posted by JDUtah View Post
Fire them by making them quit. "Due to the attention that your lawn needs, your price will now be double what it was."

If they keep paying and it still isn't worth it do it again.. until they leave, or until you are satisfied with the compensation.
I have found this method to work well. It is fair to all parties.
__________________
Barry Draycott

The nation that destroys its soil destroys itself.
Franklin D. Roosevelt
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  #10  
Old 06-06-2010, 10:05 AM
dallen dallen is offline
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Join Date: May 2006
Location: Sidney, Illinois
Posts: 53
I had to get rid of an account because their teen age, centerfold daughter was killing me. She would constantly prance around the pool wearing next to nothing and get right up in my face whenever possible. She always wanted to help and bombarded me with questions and mindless drivel. Applying sun tan lotion was not in my job description. I finally caught her mother at home one day and told her she was going have to find someone else to do their work. She asked me to check out some decking boards so I walked around the house to the pool. She came out a few minutes later wearing a robe which she promptly dropped to the ground. Stark naked underneath - another centerfold. Straight out of The Graduate. I walked away. I now regret that. Kind of.
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