Firing customers

[Kiril]

Originally Posted by ecoguy

fair enough. Hope your not pist anymore.

rofl ......

[Barefoot James]

Originally Posted by Grohorganic

It starts off like this;

Dear mr or mrs Jacka$$ knowitall POS,

At this time I regret to inform you that (your great company name) will no longer be able to service your account. we are truly sorry for any inconvenience that this may cause, and will be happy to refer you ( to the local hack) so that no maintenance/service interruption is experienced by you our valued customer. hoping this letter finds you well and does not create a lapse of service. (AKA "GFYS")

kindest regards
happy to see you gone!!!


just remember you will most likely not get paid for the last service call.

Love it King Phil when you coming to KY to check on your trees?? lets hook up!

[Victor]

Originally Posted by piste

My point was not directed at you in particular...just anyone who likes to feel like they get to wear big boy pants cuz they say they fire someone for whom they work. I only call the shots not the players....they usually self-identify...as you have.

The pedanticism you're displaying Piste, is usually displayed by individuals with self-esteem issues of their own. You know what they say about people who live in glass houses. Mike and Eco were just trying to make a point. Relax.

[piste]

Originally Posted by Victor

The pedanticism you're displaying Piste, is usually displayed by individuals with self-esteem issues of their own. You know what they say about people who live in glass houses. Mike and Eco were just trying to make a point. Relax.

Heh...pretty good Dr. Vic....No self esteem issues here...and no out of check ego here. I guess one could easily dismiss ANY legitimate points they disagree with with by claiming pedanticism...if that's even a word...but I won't be pedantic about your vocabulary. This thread has page upon page of blowhards mostly touting about how they "fire" customers. How else would you explain such blatant and widespread misuse of the term?? MAny in this business have no clue what service means...and as soon as they have to work through any issue with a customer...suddenly the customer is a PITA...and the guy who cuts grass for a living is suddenly Donald Trump and...THEY'RE FIRED! :-)

[Rayholio]

I've done it.. I basicly tell them that the business relationship is not mutually beneficial and that they're welcome to call me and ask for advice on their lawn care.. but I am not interested in servicing the account further..

In other words, I try to transition to a 'consultant' role instead of a technition role.

[americanlawn]

We commonly cancel about two dozen accounts per year. Most are due to non payment, but a handful are due to customer neglect.

Mowing a (full sun) Kentucky bluegrass lawn at a "one inch height" during July/August = not good. Had two customers this past summer get MAD AT ME, cuz "I used a ruler" to measure their cutting height! jeese - I can't fight stupid.

Both said measuring their cutting height was uncalled for. WTF????

Both also said, "Right after you applied the last treatment" ....bla bla bla.

We have a code for these individuals : "DNR" (do not renew)

Plus, we never step foot on their property again - even if it's half way thru the season.