Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #1  
Old 08-15-2010, 11:16 AM
FLAhaulboy FLAhaulboy is offline
LawnSite Member
 
Join Date: Dec 2005
Location: break time
Posts: 854
Have you ever...

Received a phone call from a client's neighbor complaining about a employee, they think their talking to the company "boss" on the phone, whereas when they earlier chewed on your ass (15 minutes ago in person) bout a chainsaw noise complaint, just thought you were only an "employee" but in reality, they were talking to the owner and didn't know it?

Had this happen Sat morning, was cutting pine trees down at a job site at "8:30 AM", At 9, a neighbor next door comes out literally screaming n cussing me because I was operating a 066 chainsaw! I profusely apologized for the noise but was using the saw in the HOA time-frame allowed to use noisy equipment. He was out of his mind pissed off, I thought he was going to hit me after running up on me yelling threats...I guess the pine sap all over me deterred him

So, I tell the guy I'll load limbs and logs for awhile and not run saw. 15 minutes later, I get a phone call from this same person thinking he is talking to the "boss-owner" & he starts in with the noise complaint,

So, I play along and pretend he is talking to "someone else" at the company, I ask where he lives, tell him I'll fire the guy-I'm fed up with that sorry disrespectful "employee" (me) of mine, etc etc!

The guy backs off when I mention firing him, saying he had already talked to the employee (me) about it & said he'd stop using the saw for awhile, was sorry, etc

These are Condos that have easement in the middle of homes to get to back yard areas. You have to drive across a neighbors driveway to get through the easement. I pull out to haul away a load and this idiot who complained, Had me BLOCKED in with his car!

Now I'm teed off. I go to the client who hired me, to call the guy to get him to move his car, he eventually does & good for him cause I'm about to call the cops and have him arrested for threatening me earlier

Come to find out the guy was out partying into the a.m. Sounds like I wasted an apology!

So, has anyone here ever played the boss when you are the boss, to diffuse a complaint situation?

A friend told me I ought to of told the guy, hey be careful around "that employee", he has anger issues, is a convicted murderer just released from prison, stay far away from that guy! lol
Reply With Quote
  #2  
Old 08-15-2010, 11:38 AM
clean_cut's Avatar
clean_cut clean_cut is offline
LawnSite Bronze Member
 
Join Date: Jun 2009
Location: A small town, NC
Posts: 1,331
Quote:
Originally Posted by FLAhaulboy View Post

A friend told me I ought to of told the guy, hey be careful around "that employee", he has anger issues, is a convicted murderer just released from prison, stay far away from that guy! lol

hahahahaha!

Thanks for the story, but no, I've never been in that situation
__________________
If then God so clothe the grass, wich is today in the field, and tomorrow is cast into the oven; how much more [will he clothe] you, O ye of little faith? (Luke 12:28)

For if we live, we live to the Lord, and if we die, we die to the Lord. So then, whether we live or whether we die, we are the Lord's. (Romans 14:8)
Reply With Quote
  #3  
Old 08-19-2010, 11:50 AM
hornett22 hornett22 is offline
LawnSite Senior Member
 
Join Date: Jul 2006
Location: Glastonbury,CT
Posts: 398
Good think you weren't using a Husqvarna

The noise generated from a real saw really would have pissed him off.
Reply With Quote
  #4  
Old 08-19-2010, 03:39 PM
Texas Lawn Texas Lawn is offline
LawnSite Senior Member
 
Join Date: Jun 2010
Location: Great State of Texas
Posts: 262
i woulda cut down that guys mailbox
Reply With Quote
  #5  
Old 08-19-2010, 09:52 PM
Hawkshot99 Hawkshot99 is online now
LawnSite Senior Member
 
Join Date: Aug 2005
Location: New York
Posts: 691
For my mowing job no. All my customers know me, and most of their neighbors do as well.

At my full time job I get it all the time. I was made the manager of a big resort ski shop at the age of 22. My first year half my staff was over the age of 40. The customers would always go to one of the other guys trying to get deals and be shocked when they were turned over to me.
__________________
Exmark Viking 48"
Reply With Quote
  #6  
Old 08-19-2010, 10:46 PM
bradseabridge's Avatar
bradseabridge bradseabridge is offline
LawnSite Senior Member
 
Join Date: Jul 2010
Location: Stafford, VA
Posts: 720
As soon as he started yelling I would have turned the saw back on and started revving everytime he tried to get a word out. I'm a nice guy until someone disrespects me that I don't even know. Then I become the biggest ******* you have ever met.
__________________


Husqvarna 32in WB
Echo SRM-230
Echo PE-230
Echo PB-770t
Giant Vac

I mean after all we're not working in the panty section at Wal-Mart.
Reply With Quote
  #7  
Old 08-20-2010, 07:29 AM
shooterm's Avatar
shooterm shooterm is offline
LawnSite Senior Member
 
Join Date: Feb 2010
Location: Midwest
Posts: 449
When I was working for range control at Camp Pendelton a lady called one day pissed off about one of her horses died right on the outside of the base. Her "resort" bordered the camps outskirts and she claimed we shot arty near her horse and killed it with percussion. I scheduled all the ranges and had records for the last week, no arty within miles' of her horse certainly no impact area for 15miles of the spot.

Now the best part of the story was our gunny was the first step in PR for Range Control. Next was a Warrant Officer then a Colonel. Some reason we skipped Warrant Officer went straight to Colonel. Colonel was talking to her for about 2mins and he realized it was a lost cause so he forwarded her to me the Lance Corporal at the time. I ended up receiving all calls from her all day and she for some reason was talking down to the Colonel like I the Lance Corporal was about to hand out divine retribution on this office staff. Crazy side story is I found out a part of my family owned this resort or one near this location when going through the family tree.
Reply With Quote
  #8  
Old 08-22-2010, 07:43 PM
Jpocket's Avatar
Jpocket Jpocket is offline
LawnSite Silver Member
 
Join Date: Jul 2004
Location: Upstate New York
Posts: 2,250
Yep, I've had it happen many times.
__________________


Chevy trucks, Exmark Lazers, enclosed trailers.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 04:18 AM.

Page generated in 0.09786 seconds with 7 queries