Register free!
Search
 
     

Click for Weather
Reply
 
Thread Tools Display Modes
  #1  
Old 09-22-2010, 11:54 AM
bballv20 bballv20 is offline
LawnSite Member
 
Join Date: May 2010
Location: Haslett, mi
Posts: 19
Customer unhappy and wants to compromise on bill

We did a landscape job for a lawyer downtown and hes unhappy about it. We installed sod, landscape ties, 5.5 yards of mulch, 4 yards of prosoil and edging. On top of that we removed the old sod and tilled the new soil with the old soil and picked everything up. He's unhappy because we could plant the three bushes he wanted because there was too much broken concrete mixed with the soil at the only spot he wanted them and it would take us over budget to plant them. Now hes calling me because he wants to compromise on the bill?? We charged $450 for labor and I think we way underbid it. Any ideas on what i should do?
__________________
VICTORY LAWN CARE
  • Cub Cadet z-force 50"
  • 33" troy bilt walk-behind
  • Homelite trimmer/edger
  • 5x12 tandem axle trailer
  • 1992 Chevy 1500
Reply With Quote
  #2  
Old 09-22-2010, 12:01 PM
cut level cut level is offline
LawnSite Senior Member
 
Join Date: Jul 2010
Location: West Tennessee
Posts: 295
Put as much soil in that area you can plant them and tell him there is no guarantee they are gonna make it due to the soil composition.

Did you know this area was like this before you agreed to put the bushes there?
Reply With Quote
  #3  
Old 09-22-2010, 12:02 PM
MarcSmith MarcSmith is offline
LawnSite Fanatic
 
Join Date: Jul 2004
Location: Washington DC
Posts: 7,242
yup under bid...compromise. Nope. you are not responsible for conditions you could not see(concrete)
Reply With Quote
  #4  
Old 09-22-2010, 12:03 PM
Georgia Lawn Works LLC's Avatar
Georgia Lawn Works LLC Georgia Lawn Works LLC is offline
LawnSite Senior Member
 
Join Date: Aug 2010
Location: Centerville, GA
Posts: 365
Did you install the bushes at all? If not refund him the labor minus and fees for product pickup, Gas ect and return the bushes. Which sounds like it would be about 30 bucks tops. If you did plant the bushes in an alternate spot and explained to him why you could not plant them in the original spot and he said that was fine then it's a done deal.
Reply With Quote
  #5  
Old 09-22-2010, 12:04 PM
Georgia Lawn Works LLC's Avatar
Georgia Lawn Works LLC Georgia Lawn Works LLC is offline
LawnSite Senior Member
 
Join Date: Aug 2010
Location: Centerville, GA
Posts: 365
Quote:
Originally Posted by MarcSmith View Post
You are not responsible for conditions you could not see(concrete)

I have to agree there. As long as you did plant them then it's a done deal pricewise.
Reply With Quote
  #6  
Old 09-22-2010, 02:26 PM
Charles's Avatar
Charles Charles is online now
Moderator
 
Join Date: Dec 1999
Posts: 7,104
Hmmm, downtown Lawyer. I would try my best to work out a deal to his satisfaction.
Reply With Quote
  #7  
Old 09-22-2010, 02:35 PM
MarcSmith MarcSmith is offline
LawnSite Fanatic
 
Join Date: Jul 2004
Location: Washington DC
Posts: 7,242
the other option would be do what he wants plant the shrub where he wants, take your money and walk away...

but Charles does bring up a good point....lawyer.....but not all lawyers are prickly...
Reply With Quote
  #8  
Old 09-22-2010, 03:12 PM
bballv20 bballv20 is offline
LawnSite Member
 
Join Date: May 2010
Location: Haslett, mi
Posts: 19
I did subtract the price for the shrubs, and i came in under budget i said it should be at least 1100 It came to 1029 total. He paid someone else to put in some flowers no shrubs. Ill put before and after pics up when I get the chance. And i have to say his secretary made things a big pain in the ass but the reason he paid someone else to put in flowers is because his sec. said were going to pay someone else to finish the job and thats his main complaint is that we didn't finish.
Reply With Quote
  #9  
Old 09-22-2010, 04:07 PM
MarcSmith MarcSmith is offline
LawnSite Fanatic
 
Join Date: Jul 2004
Location: Washington DC
Posts: 7,242
you did not finish because the sec hired someone else to finish. not your fault, the right hand doesn't know what the left hand is doing...
Reply With Quote
  #10  
Old 09-26-2010, 12:45 AM
Lawnut101 Lawnut101 is offline
LawnSite Silver Member
 
Join Date: Oct 2006
Location: West Bend WI
Posts: 2,200
Sounds like a screwed up mess to me. I think I would tell him "here is what we did, and here is what you are paying for. Here is what we didn't do and you aren't paying for that." Some people just don't get stuff.
__________________
2011 Chevy 3500HD Dump
2007 Chevy 3500HD LTZ 4x4
2007 GMC 3500HD Dump
2001 Ford F-350 4x4 SD XLT 7.3PSD
6X16' Tandem axle trailer
5X8 BIG MAX trailer
Exmark Vantage 24/52
Bobcat Predator Pro 61" 26LC
Simplicity Legacy 60" Vanguard Diesel
Redmax EB7001, 7150, 7500
Stihl BG55, SH85
Echo SRM-210, SRM-225 (3), Dolmar 22C
(2) Echo PAS-265
Reply With Quote
Reply

Tags
bills , customer , payment , unhappy , unpaid bill

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump






Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 05:22 PM.

Page generated in 0.09250 seconds with 7 queries