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  #21  
Old 01-27-2011, 08:15 AM
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zturncutter zturncutter is offline
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Join Date: Feb 2003
Location: Interior South Florida
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Quote:
Originally Posted by Ric View Post
You don't want Customers............You want Good Customers.

I think this is where beginners and Large companies get in trouble. They take everyone as a customer. There are a bunch of Cheap people out there who don't want to pay the going rate and they want Disneyland results. Your real job as a salesman is to QUALIFY the customer.

I have multiply Credentials Framed on the wall above my Desk. But what makes me a real professional is my willing to use two Phrases. The First is ""I don't Know"" some times followed by I will try and find out for you. The Second is a simple ""NO"". Of course my point being we can't know everything and we can't make everyone happy so why deal with the PITA.
I wish I would have gotten this through my THICK HEAD a few years earlier than I did. It would have saved me a ton of grief.
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  #22  
Old 01-27-2011, 09:59 AM
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Ric Ric is offline
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Join Date: Sep 2001
Location: S W Florida
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Quote:
Originally Posted by zturncutter View Post
I wish I would have gotten this through my THICK HEAD a few years earlier than I did. It would have saved me a ton of grief.
I was telling Fl Landscape who first made this point. My realization came during an estimate. Many years ago I gave an (Cheap) estimate and the customer had a fit. She kept asking me questions as to why the price etc and if I took out this and that etc. She Finally agree to give me job and that was exactly when I came to my senses. I quickly told her ""I am sorry but I won't do your job because you think the price is too high and will expect perfect work"" Best thing I ever did because she would have been a real PITA.


I have the new owner but I just lost one of my best customers to a house sale. I can't say we never had a problem. Fact is I sprayed her shrubs and messed up a fresh paint job. But what made her a great customer was attitude she had about the problem. Of course I admitted fault and Yes it cost me money but customer's cost and it is better to give a little to keep a good one than to try and replace them.
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  #23  
Old 02-01-2011, 04:24 PM
Frank's Lawn Care Frank's Lawn Care is offline
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Join Date: Jan 2011
Location: fla
Posts: 109
Yard signs don't work! And the good areas have a cleanup guy that carts everyday and picks them all up. The best thing i've used was fllers so far. Cost is cheap and i though them as i drive by,can do 500 an hr in a big sub. In 3 month i got 50 accounts. If you new keep the good and bad ones and weed them out in the winter. Unless your losing money ,let them go.
Here in jax there's a flier guy(business name). Think he will design print and hand deliver fliers for i think .07 ea. He said theres other out there doing the same,just not here.
I'm at 25-30 cuts a week my first yr an stopped doing fliers early. This yr trying to bump to 50 cuts a week. Better savings to make a better winter.
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