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  #321  
Old 02-26-2013, 10:10 PM
nortonlawncare nortonlawncare is offline
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Hey guys anyone know where I can pick up a railroad tie? I have to replace one that got hot with our plow. It was a great email from the customer claiming he paid 1000 for it
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  #322  
Old 02-27-2013, 08:10 AM
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McFarland_Lawn_Care McFarland_Lawn_Care is offline
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WOW, time to drop that customer. lol How nice does it have to be? grab one along side railroads, they replace them and throw them off to the side. hahahha No but seriously any construction place has them, EBS, VIKING, etc. anywhere from $5-$30, depending on condition and whether they have metal in them or not. Good luck! I've had one complaint about damaging a barberry bush and bumping some stones off a flimsy stone wall right at the entrance to driveway but that's it. Had the very narrow aprons - I apologized told him we would fix it in the spring or pay him to get it fixed, then gave him a $50 credit and replaced the stones as best we could. He was pretty happy and I'm thinking he'll forget about it. lol

Jason
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  #323  
Old 02-27-2013, 08:51 AM
nortonlawncare nortonlawncare is offline
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I told him I would replace the damaged piece this spring,. It's just funny how he sent the email the day before I send bills out.
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  #324  
Old 02-27-2013, 11:17 AM
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McFarland_Lawn_Care McFarland_Lawn_Care is offline
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I would definitely call him out on the $1000 statement - how stupid does he think we are??
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  #325  
Old 02-27-2013, 11:19 AM
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McFarland_Lawn_Care McFarland_Lawn_Care is offline
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It's only natural to be upset about some damage done, but to make up absurd numbers is inexcusable. IMO.
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  #326  
Old 02-27-2013, 11:28 AM
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jrs.landscaping jrs.landscaping is online now
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Quote:
Originally Posted by nortonlawncare View Post
Hey guys anyone know where I can pick up a railroad tie? I have to replace one that got hot with our plow. It was a great email from the customer claiming he paid 1000 for it
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I might take this summer off I have close to 15k in railroad ties being used as dunnage out back
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  #327  
Old 02-28-2013, 08:23 AM
nortonlawncare nortonlawncare is offline
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If I had known they were so expensive I would have invested in railroad ties a long time ago
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  #328  
Old 03-03-2013, 08:29 PM
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McFarland_Lawn_Care McFarland_Lawn_Care is offline
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Do any of you guys have automatic increases each year, or how do you handle that? I am going to have our agreements auto-renew starting this season and was thinking it would be nice to have an automatic increase built into the agreement instead of contacting each customer when we need to increase. Maybe a 1.5% increase per year? What are your thoughts? Thanks!

Jason
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  #329  
Old 03-07-2013, 06:57 PM
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McFarland_Lawn_Care McFarland_Lawn_Care is offline
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Disregard. Already figured it out! =D
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  #330  
Old 03-25-2013, 10:59 AM
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McFarland_Lawn_Care McFarland_Lawn_Care is offline
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Okay guys......ramping up for the season!! When are you starting cleanups? We did 2 before this last snow storm, but because of how many snow banks are left, I'm thinking we won't be able to start until April 8th. Very excited about getting "back to work" again - this is going to be a good year. Get some good people on board and be more organized and more efficient. Let the game begin! =D
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