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  #1  
Old 05-06-2011, 06:33 PM
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lawnwizards lawnwizards is offline
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do customers value our time?

i've had a customer for years now. always cut on thursday, every thursday. i pull in thursday like clockwork to cut the grass and they are having their driveway concreted. i'm like wtf? do customers really think so little of our time that they dont even bother to atleast notify us that something is going on? they will get a bill for today and they will pay it no problem but it just bugs me. anyone else have this happen?
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  #2  
Old 05-06-2011, 07:14 PM
LawnGuy35 LawnGuy35 is offline
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I did a spring cleanup two weeks ago for an older lady who is a realtor (got rid of all leaves and twigs, raked and mowed her lawn, trimmed bushes, and did edging).

I got there before she left for work, which was around 9:00. I estimated the job taking 4 hours (I don't put my hourly rate in the estimate...I just figure up how long I think it'll take and do the math).

A little before 1:00, she came home for lunch as I was finishing with the bushes and getting ready to mow and edge. She walked up to me and said how great her property looked, and then asked if I underestimated it a bit (not sure how she came to that conclusion...I'm definitely not a lowballer, but I'm nowhere near the most expensive lawn company in the city either). I chuckled and said, "sometimes we do that sort of thing, but the estimate I gave you stands."

She then asked how much longer I'd be. I said maybe an hour or 90 minutes tops, to which she responded, "this is hard work and I'm going to pay you for it. How much will it be?"

At first I refused, but she again insisted on paying me extra, so I added my rate for 90 minutes of work to the estimate and she wrote me a check on the spot.

After finishing up, I left thinking, "wow, somebody gets it...there are people out there who actually appreciate my hard work."
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  #3  
Old 05-06-2011, 07:17 PM
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weeze weeze is offline
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some appreciate it and will go the extra mile to pay you extra and others will call you anytime of the day and expect you to drop everything and go to their house lol
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Old 05-06-2011, 07:51 PM
topsites topsites is offline
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Some look me right in the eyes and tell me a straight-faced lie.
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  #5  
Old 05-06-2011, 08:59 PM
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meets1 meets1 is offline
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Your time valued - whatever - it is of value to you and you only my friend.

In regards to concrete driveway - why couldn't you mow?
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  #6  
Old 05-06-2011, 09:26 PM
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lawnwizards lawnwizards is offline
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Quote:
Originally Posted by meets1 View Post
Your time valued - whatever - it is of value to you and you only my friend.

In regards to concrete driveway - why couldn't you mow?
i've cut the grass the same way for 7+ years. down and back up. you wanna explain the grass clippings on the fresh concrete?
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Old 05-06-2011, 10:08 PM
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meets1 meets1 is offline
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Clippings in crete you bagging or not. Also why you mow sameway for seven years. Whatever I guess. No backyard to mow or side yards. Need a pictures.
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Old 05-06-2011, 10:25 PM
JDiepstra JDiepstra is offline
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Location: Grand Rapids MI
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Quote:
Originally Posted by lawnwizards View Post
i've cut the grass the same way for 7+ years. down and back up. you wanna explain the grass clippings on the fresh concrete?
LMAO mowing the same way for 7 years. Sounds like you wasted your own time by showing up and not mowing.
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  #9  
Old 05-06-2011, 10:36 PM
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grass-scapes grass-scapes is offline
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Location: Greensboro NC
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Are you scalping yet as you ride through the ruts?
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  #10  
Old 05-06-2011, 10:54 PM
rain man rain man is offline
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Customers (people) are like playing baseball. Even if a hitter consistantly goes to right field, you never know when one will come off the bat down the first base line. Any of them can get into the loco weed at any time...so play them that way.
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