Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #1  
Old 06-13-2011, 09:25 AM
Lawnut101 Lawnut101 is offline
LawnSite Silver Member
 
Join Date: Oct 2006
Location: West Bend WI
Posts: 2,195
Employee Mistakes

How do you guys handle employee mistakes? One of my guys spilled fert a week or 2 ago, and now there is a dead spot at one of the condos. He didn't even tell me about it. They called and told me. How would you handle this? I haven't confronted the employee about it yet, but this is bothering me. Would you make him fix it for free? Or just tell him next mistake he's done?
__________________
2011 Chevy 3500HD Dump
2007 Chevy 3500HD LTZ 4x4
2007 GMC 3500HD Dump
2001 Ford F-350 4x4 SD XLT 7.3PSD
6X16' Tandem axle trailer
5X8 BIG MAX trailer
Exmark Vantage 24/52
Bobcat Predator Pro 61" 26LC
Simplicity Legacy 60" Vanguard Diesel
Redmax EB7001, 7150, 7500
Stihl BG55, SH85
Echo SRM-210, SRM-225 (3), Dolmar 22C
(2) Echo PAS-265
Reply With Quote
  #2  
Old 06-13-2011, 09:48 AM
wvaughn7's Avatar
wvaughn7 wvaughn7 is offline
LawnSite Member
 
Join Date: Aug 2010
Location: Morristown, TN
Posts: 219
You cannot make an employee eat any cost to you that is illegal. You also cannot cut his pay in any way. That being said you will just have to eat this one yourself. Take it as a lesson learned and make it know that he needs to tell you when this stuff happens or its game over for him. Everyone makes mistakes and some people think they will automatically be fired if they tell you they did something wrong. Let all of your employees know that it is better to tell you than to hide it and most will start doing so.
Posted via Mobile Device
Reply With Quote
  #3  
Old 06-13-2011, 09:58 AM
MOturkey's Avatar
MOturkey MOturkey is offline
LawnSite Silver Member
 
Join Date: Feb 2004
Location: Bolivar, MO
Posts: 2,538
I don't have any employees, but have had in other businesses in the past. Ideally, an employee should never be afraid to tell the boss he goofed up, because, well, we all goof up from time to time, and this is an example of how it would have been much better if he had informed you immediately after the fact so you could have taken action before it became an issue with the property owner.

Every employee has to be evaluated over time, and sometimes, people just aren't suited to the job, but I never liked the idea of telling someone "one more mistake and you're fired", because I'll absolutely guarantee you that if someone is scared of losing his job, he will make mistakes because of the stress, and when he does, you'll be the last to know.

I'd tell him that I was, of course, upset about the mistake, but was more upset that he didn't let you know there was a problem because it makes you look bad. I don't think having him fix the damage for free is appropriate, and probably not even legal.
__________________
Neill Prater
Dependable Mowing Service
Reply With Quote
  #4  
Old 06-13-2011, 11:43 AM
LawnGuy35 LawnGuy35 is offline
LawnSite Member
 
Join Date: Mar 2010
Posts: 94
Tell him something along the lines of, "we're all human and we all make mistakes, but when you do make a mistake on the job, I need to know about it right away so we can address it, learn from it, and move on."

Not sure how the laws in your state work, but make sure you write a report about the incident. Doesn't have to be a book...just an explanation of what happened, that you addressed it with him, and that he understands he needs to tell you about stuff like that right away in the future. Then have him sign it after you've discussed it, and give him a copy and keep the other for your files.

The reason is, because if you fire him and don't have any documentation as to why, he could (again, could) slap a wrongful termination lawsuit on you.

Also, incidents like that should serve as a reminder to bring your employees together from time to time and talk about work-related issues, the importance of reporting mistakes right away, safety issues, etc.
Reply With Quote
  #5  
Old 06-13-2011, 12:21 PM
willowick willowick is offline
LawnSite Member
 
Join Date: Apr 2011
Location: Northeast Illinois
Posts: 104
One thing I've learned in business is that assigning blame is useless. Work towards fixing the problem and the steps towards preventing it going forward is good business.

Ask your employee how it happened and what could have been done to prevent it, then make that employee the one that implements and enforces the change. If they do a good job at it, give them a small spiff.

Your job is growing grass...as well as yourself and your workforce.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 12:14 PM.

Page generated in 0.08168 seconds with 7 queries