Update - I didn't hear back from the guy so emailed him again and asked if he was satisfied with my reply. He wrote back and said, "Well, I think so...was it $75 to pick up and $75 to haul/dispose the same pile?".
Ok, so lets see, I have to take the initial call, told him I'd bill hourly plus hauling and told him my standard rate is $14/cubic yard. I had to go look at the job and then I had to work around other contractors doing renovation and pick it up late on a Saturday and then hold onto it until the following Monday. Of course I gotta hitch up the dump trailer, drive out there, load (including breaking down the brush because some of it was pretty long), tarp the load, haul it off, drive to disposal area, untarp and dump it, pay for the dumping, head back to the shop and unhitch the trailer, email the invoice and photos....I think you guys know the routine.
So here's my reply to him...I think you can tell I'm getting frustrated but hopefully it's not too unprofessional.
Yes Alex - $75 labor and $75 for hauling and disposal, as clearly stated on my invoice. That is in fact a discount from my standard rates. According to my standard rates it would have been a 2 hour minimum ($100) and $14/cubic yard for hauling and disposal ($84 using a conservative estimate of 6 cubic yards - my 8 yard trailer was nearly full). It was my intent to give you a good deal on this job and I think I did.
My experience has been that most people would have been delighted to have only been charged $150 for removal of such a pile. I even went above and beyond the call of duty and trimmed the nuissance low branches over the driveway, removed the pile of sticks along the stone wall and provided photographic documentation. Is there really an issue here? I would be happy to provide you with my prior invoices for this same type of work I have done for you in the past. My hauling/disposal rate was $12/cubic yard at that point a few years ago, but otherwise my billing is consistent with those prior invoices.
I have attached a link to the Town of ----------- Bulky Waste Disposal Rates for your reference. Had you disposed of the material yourself in a pickup truck, it would have probably required 3 trips ($15 each = $45) plus the $30 dump pass fee, or $75. Is there really an issue here?
I almost sent an email withdrawing my estimate for more work for him, basically to finish the job that he started, but decided not to. I don't want to P him off before I get paid, lol.