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  #1  
Old 08-25-2011, 12:35 PM
weissihm weissihm is offline
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Re-charge for application if rain came

We have a couple customers complaining their weed applications did not work. When I go back and look at the weather history I find a thunderstorm went through over night with heavy rain.

My question is, should I re-charge for an additional application or just reapply? We try to watch the weather, but when you live in Wisconsin the forcast can shange by the hour.
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Old 08-25-2011, 12:45 PM
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DA Quality Lawn & YS DA Quality Lawn & YS is offline
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If it is just a couple customers I would re-apply at no cost. Making sure to follow label instructions for re-applications. Rain should not affect an app if you sprayed during the day and it rained overnight. Do some checking on your concoction.
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Old 08-25-2011, 01:06 PM
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DA is right. A half hour or more is usually enough to absorb herbicide. But the late summer annuals are tough to kill. It is your risk--customers don't want excuses--they want the weeds gone, for free. Spurge is most likely. Crabgrass also.
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Old 08-25-2011, 02:36 PM
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lawn king lawn king is offline
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Do it n/c, the client will remember that when its time to renew & they have an estimate from a lowballer!
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Old 08-25-2011, 04:42 PM
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Ric Ric is offline
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Quote:
Originally Posted by weissihm View Post
We have a couple customers complaining their weed applications did not work. When I go back and look at the weather history I find a thunderstorm went through over night with heavy rain.

My question is, should I re-charge for an additional application or just reapply? We try to watch the weather, but when you live in Wisconsin the forcast can shange by the hour.
weiss

Looking from the customers point of view that is a PRETTY LAME EXCUSE for them still having weeds..............I am going stop here rather than say what everyone is thinking.
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Old 08-25-2011, 04:59 PM
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vencops vencops is offline
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I can't imagine charging one of my customers for something he had NO control over.

I've only put together a few quotes for 2012 (my 1st full season as an applicator). In each, I've budgeted 5-6 extra hours for spot-spraying. If it takes that, I'm covered. If it takes more than that.....shame on me. If it takes less, I'm a winner.

In either scenario, my customers will be taken care of.
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  #7  
Old 08-25-2011, 06:56 PM
jbturf jbturf is offline
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what about those customers that irrigate imedeatly after a lawn treatment?

like it or not, this happens quite often-

i was on a property earlier this week, i hadnt even finished - i came around to the back
trimming egdes, and they had already put the sprinklers on

but what about the others, that will chuck the leave behind paperwork in the trash without reading it, and turn on the water as soon as you leave? not there to see it
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Old 08-25-2011, 07:25 PM
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My job is to educate the customer as well as treat the lawn. If they are home, there is no excuse for not knocking on the door and giving them a quick rundown of what you've done and what they need to do to get the most out of their lawn treatment. So, IMO, there's no excuse for them turning on the sprinkler as soon as you pull down the street. Weather is beyond anyones control. If they have weed issues after that, make sure you are mixing/doing things properly. You also need to ask yourself how much a backpack of weed control really costs you. I think you'll find it's a lot cheaper than losing a customer over hard feelings about being charged for a respray. JMO
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Old 08-25-2011, 10:42 PM
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Davie Landscape Davie Landscape is offline
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Ted was spot on. Before I make apps in a customers property that has a sprinkler system, I make sure I talk with them the day before about shutting it down. If they are home, all the better, they get to have a little education while I go over the leave behind info. Riggle is right, Ive found that 45 minutes is generally all you need for set time.

Don't charge them again, that's a lose lose for everyone involved.
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Old 08-26-2011, 07:03 AM
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McFarland_Lawn_Care McFarland_Lawn_Care is offline
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vencops, that's a great idea to budget for some extra hours. Next year will be my first full season as well ( have 5 customers this fall who are going to start). I think I will follow that example.
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