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  #11  
Old 09-07-2011, 03:45 PM
txirrigation txirrigation is offline
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Join Date: Aug 2010
Location: Texas
Posts: 945
I send letters that say:

"Customer Name"
or current resident

The last part of the letter explains that if it is a new resident, we have serviced the system in the past.

So-- to anser your question, NEVER take them off the list. If a home owner knows you have been there in the past and you have your stuff together enough to send letters or call, they will use you.
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  #12  
Old 09-07-2011, 05:47 PM
bobw bobw is offline
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Join Date: Oct 2006
Location: Calgary, Alberta
Posts: 811
3 years and I move them off the mailing list. I figure if they haven't winterized in the last 2 winters, I don't want to fix it; and if they have, they've founds someone else that is cheaper/more likeable/etc. No point in flogging dead horses.
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