Register free!
Search
 
     

Click for Weather
Reply
 
Thread Tools Display Modes
  #11  
Old 10-13-2011, 11:59 AM
Mike Leary's Avatar
Mike Leary Mike Leary is offline
LawnSite Fanatic
 
Join Date: Mar 2007
Location: Port Angeles, Washington
Posts: 20,562
Quote:
Originally Posted by bobw View Post
We NEVER do a repair during blowouts. The customer will get tagged the cost of renting a compressor for the blow out after the repair as well as for the repair.
True, it gets spendy for the newbie client to call for a winterize AFTER the compressor has been winterized and put to bed, also.
Reply With Quote
  #12  
Old 10-13-2011, 12:04 PM
Mike Leary's Avatar
Mike Leary Mike Leary is offline
LawnSite Fanatic
 
Join Date: Mar 2007
Location: Port Angeles, Washington
Posts: 20,562
Quote:
Originally Posted by FIMCO-MEISTER View Post
Mitch charged extra for the repair.
So? You're still screwing up the schedule, especially if you've got hand-wringing HOs waiting for you 'cause you told them 10.00am.
Reply With Quote
  #13  
Old 10-13-2011, 12:13 PM
mitchgo's Avatar
mitchgo mitchgo is offline
LawnSite Silver Member
 
Join Date: Dec 2008
Location: Redmond, WA
Posts: 2,616
I should have charged extra.. I charged repair time/ parts and then seperately for winterizing.

It did screw my schedule up but not too bad.
Reply With Quote
  #14  
Old 10-13-2011, 12:16 PM
Mike Leary's Avatar
Mike Leary Mike Leary is offline
LawnSite Fanatic
 
Join Date: Mar 2007
Location: Port Angeles, Washington
Posts: 20,562
Quote:
Originally Posted by mitchgo View Post
I should have charged extra.. I charged repair time/ parts and then seperately for winterizing.

It did screw my schedule up but not too bad.
That's all I meant, Mitch. Some "hands on" clients can be a royal p.i.t.b. if you don't show at "exactly" the right time.
My guys got so far behind one day, that they worked into the dark and managed to trip a silent alarm at an absentee client. Next thing they heard was, "freeze, turkey" from the cops.

Last edited by Mike Leary; 10-13-2011 at 12:23 PM.
Reply With Quote
  #15  
Old 10-13-2011, 12:28 PM
mitchgo's Avatar
mitchgo mitchgo is offline
LawnSite Silver Member
 
Join Date: Dec 2008
Location: Redmond, WA
Posts: 2,616
Yeah..

Some people will freak out about it.. but most are pretty cool. We try and call all the clients if with early/ late. Even 5 or 10 minutes. Sometimes I'm so caught up in the moment of the job I'm at I don't / loose track of time.

If I'm getting extremely late I'll re-work my schedule.. It's better to call up one person and ask them to re-schedule tell later on in the day... another day and have them Pissed then have 10 clients pissed for me being late to everyone


I'm sick today.. First day I called in this year.. Luckily were only at 3 trucks right now so another lead can take over my route
Reply With Quote
  #16  
Old 10-13-2011, 06:30 PM
Mike Leary's Avatar
Mike Leary Mike Leary is offline
LawnSite Fanatic
 
Join Date: Mar 2007
Location: Port Angeles, Washington
Posts: 20,562
Quote:
Originally Posted by mitchgo View Post
I'm sick today.
Start planning a trip south to dry out. Hope you feel better.
Reply With Quote
  #17  
Old 10-13-2011, 07:13 PM
DanaMac's Avatar
DanaMac DanaMac is online now
LawnSite Fanatic
 
Join Date: Mar 2002
Location: Somewhere in the state of CO
Posts: 13,032
Quote:
Originally Posted by Mike Leary View Post
So? 'cause you told them 10.00am.
I NEVER tell them an exact time. I give a one hour time window that we will show up within. I can't say if one job will take exactly 23 minutes, and then the next job 44 minutes, and then the next 37 minutes. Customers can talk and take up my time, need a pit stop for the restroom, vehicle issues, etc.
Reply With Quote
  #18  
Old 10-13-2011, 08:29 PM
greenworldh20 greenworldh20 is offline
LawnSite Senior Member
 
Join Date: Dec 2002
Location: south east ny
Posts: 659
Winterize only...make note of repairs needed and added to spring start up.
__________________
Greenworld-Irrigation Specialist, Inc.
Greenworld Landscape & Irrigation, Inc.www.greenworldh2o.com
Reply With Quote
  #19  
Old 10-13-2011, 08:35 PM
Mdirrigation Mdirrigation is offline
LawnSite Bronze Member
 
Join Date: Dec 2003
Location: Maryland
Posts: 1,377
I give a closer window in the morning , as the day rolls on I check messages and will add others that are close to my location , or I have neighbors ask if I can do theirs while I am right there , I usually pick up 3 to 4 new ones every week
Reply With Quote
  #20  
Old 10-13-2011, 08:38 PM
Mike Leary's Avatar
Mike Leary Mike Leary is offline
LawnSite Fanatic
 
Join Date: Mar 2007
Location: Port Angeles, Washington
Posts: 20,562
Quote:
Originally Posted by greenworldh20 View Post
Winterize only...make note of repairs needed and added to spring start up.
Ditto, you got some expensive metal being towed around and attention should be paid to problems, but repairs not on this milk run, Bob.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump






Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 09:45 AM.

Page generated in 0.07491 seconds with 8 queries