Originally Posted by FLC2000
I agree. At the same time Ive had people call me in early March to make sure we would still be servicing their property. I then have to explain to them that they dont need to call or renew and that we will be starting soon.
I started to do it because I got sick of the calls.
I only take care of about 50-60 properties weekly. I plan on getting off the mower this year and staying behind the desk at some point. Im sure as I grow I will stop wanting to take the time to send out the letters.
Yes, and I have gotten a new customer or two when they call and say "there guy" normally calls in February to renew and they haven't heard from them and the grass will need to start being cut next week and they need mulching so they jump on our band wagon. As you said, it can get to be a hassle...the majority are going to continue using your service, and as long as you touch basis with them and ensure they are happy, you have no reason to hope and pray people renew and sit around checking the mail each day.
For my case, if it saves me time and the majority of my customers time and hassle...the one or two that want to gripe and say they want to see a new contract each year, well we can work that out or if they are fighting principle then they can just take a hike....the loyal customers are the one's you need to focus on and the majority of them just want it to be taken care of, they signed the contract from the start because they don't want to have to remember to call and have there mulching done, or there bushes cut, or to make sure you are cutting there lawn this year or do they need the hassle to try and find someone else.......it's better for the majority to say we're planning to do business for the long haul unless you write and let us know otherwise.