Register free!
Search
 
     

Click for Weather
Reply
 
Thread Tools Display Modes
  #31  
Old 05-25-2012, 10:45 AM
blkhawk661 blkhawk661 is offline
LawnSite Member
 
Join Date: Jul 2010
Location: KY
Posts: 16
Though I have never worked a day on pro hardscaping crew, I do feel qualified to chime in here.

I work as a internal quality improvement consultant at a hospital. I'm a change agent with no direct power and I accomplish all my means with influence. If I can influence surgeons, I can influence joe six pack.

Based on your observations, it is apparent that much of this individual self worth comes for his work. This is an ego issue. He works hard and can't stand being criticized. Its not that he has issues with you, its that when his work is viewed in a negative light, he feels threatened and devalued. He feels you are calling fault to HIM. Hence the over reaction.

As much disdain as he has for constructive criticism, he probably values positive feedback even more so. Especially from a perfectionist like you. The rule of thumb in health care for coaching is 5:1 feedback. That is, praise an employee five times for every one time your "coach" them. Not all this feedback comes at the same time, and it can be little stuff (Thanks for cleaning up the job site as we went along or whatever), but it keeps staff from believing all they ever hear from management is what they are doing wrong.

Additionally, the words you use can have big impact. There is a big difference between "You're not doing that right" and "Do you need a hand with that".

If you believe the relationship is beyond repair, you have to weigh whether the void of his absence is less negative than his impact on daily work.

I wholeheartedly believe if you try using 5:1 feedback and softer language, you will see his walls come down and he will be a more engaged and pliable employee. If he works hard now, imagine what will happen when you throw some positive feedback on his fire.
Reply With Quote
  #32  
Old 05-25-2012, 11:01 AM
DVS Hardscaper's Avatar
DVS Hardscaper DVS Hardscaper is offline
LawnSite Fanatic
 
Join Date: Aug 2005
Location: County Jail
Posts: 5,700
Quote:
Originally Posted by blkhawk661 View Post
Though I have never worked a day on pro hardscaping crew, I do feel qualified to chime in here.

I work as a internal quality improvement consultant at a hospital. I'm a change agent with no direct power and I accomplish all my means with influence. If I can influence surgeons, I can influence joe six pack.

Based on your observations, it is apparent that much of this individual self worth comes for his work. This is an ego issue. He works hard and can't stand being criticized. Its not that he has issues with you, its that when his work is viewed in a negative light, he feels threatened and devalued. He feels you are calling fault to HIM. Hence the over reaction.

As much disdain as he has for constructive criticism, he probably values positive feedback even more so. Especially from a perfectionist like you. The rule of thumb in health care for coaching is 5:1 feedback. That is, praise an employee five times for every one time your "coach" them. Not all this feedback comes at the same time, and it can be little stuff (Thanks for cleaning up the job site as we went along or whatever), but it keeps staff from believing all they ever hear from management is what they are doing wrong.

Additionally, the words you use can have big impact. There is a big difference between "You're not doing that right" and "Do you need a hand with that".

If you believe the relationship is beyond repair, you have to weigh whether the void of his absence is less negative than his impact on daily work.

I wholeheartedly believe if you try using 5:1 feedback and softer language, you will see his walls come down and he will be a more engaged and pliable employee. If he works hard now, imagine what will happen when you throw some positive feedback on his fire.

I could not agree more!

My sister is one of these freaks that do all they can to not have any negativity in their lives. She says "for every negative things said in the home, so many positve things need to be said" (to outweigh it). SO I can relate to the 5:1.

My employee has been doing much better lately in terms of his mouth.




.
__________________
"It's You vs. You"

"People Throw Rocks At Things That Shine"


My Equipment Brag List:

-1 CAT hat
-16 pairs of Hanes socks (the Heavy Duty model), many with holes.
-12 pairs of underwear, ranging from Joe Boxers to Jockey, many are in need of replacement. (no more photo requests please)
-hundreds of t-shirts. Some w/ grease stains, some torn & tattered.
-7 pairs of jeans, ranging from Levis to Polo to GAP. 1/2 of them have holes in 'em.
-1 belt
-1 pair of old worn out Nike shoes.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump






Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 12:26 PM.

Page generated in 0.05427 seconds with 7 queries