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  #2541  
Old 06-29-2012, 04:14 PM
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RLS24 RLS24 is offline
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Quote:
Originally Posted by etwman View Post
We get it all the time. From equipment, to how professional our staff is, to the quality of our installation. Every customer says something about it and really notice the difference in a professionally run company. People tell me all the time "we saw your trucks running down the highway." I sit here and think we have 5 trucks, that's it, and people see them all the time?

Then there are those people (not our clients) who will say, "they're expensive because they have those nice shiny trucks." A bucket of soap and a hose makes us expensive? Really? Most of our trucks are 10 years old with a great paint job. Do you want someone showing up to build your project who knows what they are doing, are professional, don't smoke, curse, are in uniform, etc. Or do you want someone showing up in a broken down pickup who looks like they just broke out of prison. You tell me.
That is a sharp looking trailer. I agree with you on what I've quoted above. We're not the biggest company or have the most equipment, but I'll tell you what: I'm glad I spent the money and had my second truck painted to match the other one, and then had it lettered. And I take it one step further, every friday at the end of the day, the guys and I wash the trucks and clean the inside of them. Everytime we're at a job, I step back and see both the trucks the same color lettered up and all cleaned up, the guys all wearing the same blue t-shirt with our name on it and grey shorts, and our sign in the front yard. It makes me smile every time. We get a lot of looks and get noticed for sure. I also have people tell me they see my trucks all the time....and I only have 2 trucks! I guess when you get noticed, you REALLY get noticed!
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  #2542  
Old 06-30-2012, 08:38 AM
MDLawn MDLawn is offline
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Quote:
Originally Posted by etwman View Post
We get it all the time. From equipment, to how professional our staff is, to the quality of our installation. Every customer says something about it and really notice the difference in a professionally run company. People tell me all the time "we saw your trucks running down the highway." I sit here and think we have 5 trucks, that's it, and people see them all the time?

Then there are those people (not our clients) who will say, "they're expensive because they have those nice shiny trucks." A bucket of soap and a hose makes us expensive? Really? Most of our trucks are 10 years old with a great paint job. Do you want someone showing up to build your project who knows what they are doing, are professional, don't smoke, curse, are in uniform, etc. Or do you want someone showing up in a broken down pickup who looks like they just broke out of prison. You tell me.
I'd recognize your trucks if ever in that area. Just very different than say my pick up and dump trailer. Regarding the "Oh they must be expensive" because of shiny trucks. They would never be a customer of yours anyways. Like you've said your customers choose you because you deliver a superior product and that's most important to them, not a super cheap deal.. The clean staff and equipment is just part of it and a bonus for them. I'm trying to make that decision to head away from most lawn mowing work as it seems lately most people want the smoking criminal in the rusted beater. Not all, but most. When i had a glass block window installed the window company was great. Well dressed, neat, etc... The subbed out trim company, not so much. I came home to a beat dodge truck filled to the brim, inside and out, with junk. Was not happy about that and for the 3 hours they spent there, horrible job. Kinda ruined the reputation of that window company.

Anyways, I just need to get better educated on the hardscapes installs and such. Gotta move in that direction along with a possible name change.

Thanks for the tips and the business experiences you post and of course the pictures are great too.
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  #2543  
Old 06-30-2012, 10:41 AM
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Junior M Junior M is offline
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how long did it take you to build a crew of clean, presentable guys?

my best decorative concrete guy is one of the best around. But he's just so rough, he smokes and cusses like a sailor. But his attention to detail and quality of work is just spectacular.
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Just run the god damn sh*t out of the machine and the hell with all the other crap, make money instead of worrying about crap that only accountants think about!
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  #2544  
Old 06-30-2012, 02:37 PM
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etwman etwman is offline
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About a week, because I only hire clean presentable guys. My job descriptions are very clear about the caliper of people we hire and what is expected.

Whatever you allow......you encourage. If you allow people to smoke, you encourage it. Simple as that. If you're a chain smoker, and need one every hour, you aren't going to make it at our company. Its as simple as that.

Not trying to sound ignorant. It all depends on what standards you set. I don't care how good of a mason you are, if you don't meet the criteria that we lay down, you don't work here.
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"Earth, Turf, & Wood, Inc. is a high-end residential landscape & hardscape company that offers superior employment experiences for employees, exceptional opportunities for our architects, a premium service to our customers and value to the community through service and stewardship. We attempt to honor God in all we do by encouraging teamwork, pursuing excellence passionately, serving those who lead, and demonstrating stewardship of resources."
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  #2545  
Old 06-30-2012, 03:31 PM
MDLawn MDLawn is offline
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This thread, along with a few others, is so inspiring and full of FREE great information and tips on running a business. Not how to lay pavers, how to stripe lawns, how much to charge, or other things you can learn on your own. There is a reason ETW has become a top player, not by accident.
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  #2546  
Old 06-30-2012, 04:17 PM
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nolatoolguy nolatoolguy is offline
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Quote:
Originally Posted by Junior M View Post
how long did it take you to build a crew of clean, presentable guys?

my best decorative concrete guy is one of the best around. But he's just so rough, he smokes and cusses like a sailor. But his attention to detail and quality of work is just spectacular.
Dont get me wrong he may be a good worker but if he scares away the customers that aint gonna get you bussniess. If I was a parent I would tell him to get out if he was cussing like a sailor around my kids an stuff.

As Etwman said you encourage it. Just in your signature an avatar aint the best langauge, not the worst but not the best. I think it helps to lead by example.

My best buddy was in need of a job an I like ok I got some extra work for you. We did one job together and I stright up told him I like you as a person you work great but your not acting professional an that aint gonna fly on my jobsite so go home I like you as a friend but not as a employee.
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  #2547  
Old 06-30-2012, 09:47 PM
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P.Services P.Services is offline
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Quote:
Originally Posted by etwman View Post
About a week, because I only hire clean presentable guys. My job descriptions are very clear about the caliper of people we hire and what is expected.

Whatever you allow......you encourage. If you allow people to smoke, you encourage it. Simple as that. If you're a chain smoker, and need one every hour, you aren't going to make it at our company. Its as simple as that.

Not trying to sound ignorant. It all depends on what standards you set. I don't care how good of a mason you are, if you don't meet the criteria that we lay down, you don't work here.


caliber, trees are measured with a caliper.



amen to what your saying though, i need to find some more good guys also.
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  #2548  
Old 06-30-2012, 11:23 PM
JCResources JCResources is offline
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  #2549  
Old 07-01-2012, 02:33 AM
magnificentmowing magnificentmowing is offline
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Earth Turf and Wood I am blown away by your business. Simple as that.
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  #2550  
Old 07-01-2012, 07:57 AM
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etwman etwman is offline
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Every year we spend alot of time with photography on our completed projects. Here's just one simple shot of many that we've taken. There is more editing to this that needs to happen before we will use it in publications.
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"Earth, Turf, & Wood, Inc. is a high-end residential landscape & hardscape company that offers superior employment experiences for employees, exceptional opportunities for our architects, a premium service to our customers and value to the community through service and stewardship. We attempt to honor God in all we do by encouraging teamwork, pursuing excellence passionately, serving those who lead, and demonstrating stewardship of resources."
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