Broken window policy

[JFGLN]

Do you pay for broken windows? I have broke 2 already this year at a cost of $1060. It seams to me that the customer should share the risk. Maybe pay half.

[Salcido Lawn]

I have paid for THOUSANDS of windows over the years! It was my (or one of my workers) fault, not the customers. I have always paid for them, always. I don't think it's right to make someone else pay for your mistake, even if it was an accident. Now, if I had an employee that was always breaking windows, I would allow them "the pleasure" to pay for their mistake. If they only break one every one in a while, I'll pay for it. (unless, they are being blatantly stupid. (ie, weedeating in a bunch of rocks and trying to see how far they can throw them, etc.)
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[clydebusa]

Well you have had some bad luck. Been mowing for 30 years and only broke 2. I believe if you broke you pay. And if it went to small claim court, you would probably loose. Since I do construction work also, I fix the windows if possible. My contract states if there is golf balls in the yard I am not responsible. Main reason is even though I mulch and close the chutes off, golf balls can fly and bounce everywhere.

[MOturkey]

Sorry, your responsibility.

[caseysmowing]

If you don't want to keep your customers sure see if they will pay half. Good luck with that.

[willretire@40]

One of my guys broke a sliding glass door glass yesterday trimming over some rocks that he had not business trimming over. $350 to replace.

[herler]

Screen door glass, $300 cash.

Best I can tell you is aim mower chute and trimmer rotation AWAY from houses, people, and cars.

[macgyver_GA]

Why would you make someone else pay for your mistake? By operating that piece of equipment you are willing to accept to risks of it potentially damaging someone or something.

Pay outta pocket or use your liability insurance.

[JFGLN]

I have had people tell me up to 2 weeks after the fact that I broke a window. Happened twice last year.

[Salcido Lawn]

Originally Posted by clydebusa

Well you have had some bad luck. Been mowing for 30 years and only broke 2. I believe if you broke you pay. And if it went to small claim court, you would probably loose. Since I do construction work also, I fix the windows if possible. My contract states if there is golf balls in the yard I am not responsible. Main reason is even though I mulch and close the chutes off, golf balls can fly and bounce everywhere.

I personally have only broken one or two windows. But I've had quite a few employees over the years, and everybody has to have their one or two.
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