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  #11  
Old 06-28-2012, 08:40 PM
knox gsl's Avatar
knox gsl knox gsl is online now
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Why not edge with a trimmer. Its not ideal on every lawn but beats walking away unfinished.
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  #12  
Old 06-28-2012, 08:46 PM
Weekend cut easymoney Weekend cut easymoney is offline
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Quote:
Originally Posted by knox gsl View Post
Why not edge with a trimmer. Its not ideal on every lawn but beats walking away unfinished.
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Refund here the edging portion--send nice letter-adn don't look back-
you should have used a weedeater to finish --most guys here use trimmers to do their lines, I can make it as straight as any edger--never had a complaint in over 30 years about edging-
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  #13  
Old 06-28-2012, 08:47 PM
kebrowns kebrowns is offline
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Location: Fairburn, Georgia
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Quote:
Originally Posted by knox gsl View Post
Why not edge with a trimmer. Its not ideal on every lawn but beats walking away unfinished.
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I tried using a trimmer but she wasn't liking it. I told her I could propbably get better results with my edger that wasn't working. I however did finish it with a trimmer.
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Last edited by kebrowns; 06-28-2012 at 08:51 PM.
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  #14  
Old 06-28-2012, 08:52 PM
Duekster Duekster is offline
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equipment broken and a bun coming out of the oven. Tough place to be how did you get there?
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  #15  
Old 06-28-2012, 09:10 PM
kebrowns kebrowns is offline
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equipment broken and a bun coming out of the oven. Tough place to be how did you get there?
She called me and asked to come by and give her an estimate. I explained forehand what was going on. She said she understands. I replied since its just one lawn I can come by and do it. She agreed. As soon as I arrived we spoke for about 10 minutes. The regular customer chit chat. I then reminded her of my situation and she again said she understands and that I can go ahead and do the job.
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  #16  
Old 06-28-2012, 09:15 PM
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Patriot Services Patriot Services is online now
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Don't sweat her. Karma has something special for her. You got yours for making a good faith effort. A beautiful addition to the family. It just would have been something else down the road.
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  #17  
Old 06-28-2012, 11:41 PM
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Ijustwantausername Ijustwantausername is online now
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Join Date: May 2011
Location: Raleigh NC
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Quote:
Originally Posted by kebrowns View Post
She called me and asked to come by and give her an estimate. I explained forehand what was going on. She said she understands. I replied since its just one lawn I can come by and do it. She agreed. As soon as I arrived we spoke for about 10 minutes. The regular customer chit chat. I then reminded her of my situation and she again said she understands and that I can go ahead and do the job.
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I have a very low tolerance for PITA customers. I will do whatever I can to make a customer happy, but one like that, ehhh no. I would immediately remove her from my customer base, no questions asked. You handled it fine, she however, did not.

In the words of Kevin O'Leary:

I've forgot about her already, lets move on, I'm here to make money!!!!
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  #18  
Old 06-30-2012, 09:28 PM
smallstripesnc smallstripesnc is offline
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Join Date: Oct 2011
Location: Charlotte, NC
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I'm not sure how big of a business you are but personally I've had a lot of equipment issues lately and will be getting a new unit as soon as it gets shipped to the dealer but some people do understand that stuff happens and your human just like them. But then you have the ones who really don't understand and make our jobs hard.

I definitely wouldn't offer a refund and I wouldn't even want to work for her because what IF you had mower issues one day and couldn't finish her lawn I'm sure she'd flip!
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  #19  
Old 06-30-2012, 09:37 PM
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Patriot Services Patriot Services is online now
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Customers expect every accomodation under the sun when they have a problem. That is not always reciprocated when you have an issue beyond your control.
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  #20  
Old 06-30-2012, 10:26 PM
OnaLawn OnaLawn is offline
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Agree
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