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Old 09-05-2012, 10:23 AM
Lawn Pawn's Avatar
Lawn Pawn Lawn Pawn is offline
LawnSite Senior Member
Join Date: Mar 2006
Location: zone 3
Posts: 571
Originally Posted by tgraus View Post
Only charge her for work completed and count your blessings. Life is to short to deal with non-human clients.

My wife after taking abuse from clients for a variety of reason over the last 18 years tore into a hard to deal with client this summer. She told him he was "Mean" and since he was 3 months behind on payment was a "deadbeat" and a drain of society and then she told him he was cancelled!!!. The guys was taken back, paid up his account and begged to continue being a client...he is nice as pie now but some folks think they can abuse the gal on the other end of a phone just because it's a women. When you mess with the horns ... sometimes you get the entire bull

I would have loved to have heard your wife ripping him a new one!!

Some times that is the ticket... good for her.
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Old 09-07-2012, 10:13 PM
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Clippers PLS Clippers PLS is offline
LawnSite Bronze Member
Join Date: Feb 2010
Location: Herndon, Virginia
Posts: 1,042
This is ridiculous
in NO WAY should you refund her. You explained your situation. If they didn't listen or believe you that is not your problem. You did the responsible thing and atleast tried to explain to the customer that this or that could happen.
Commercial Applicator Certified in 3A and 3B
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Old 09-08-2012, 08:32 AM
iand iand is online now
LawnSite Senior Member
Join Date: Mar 2007
Location: melbourne au
Posts: 563
so if i have this right it was the 1st and only time you have done her lawn and you did actually finish the edges but with a trimmer not an edger so you actually finished the job so there is no way you should offer a refund . i would say you have lost a PITA and should be glad your not doing her anymore
she probably only wanted a 1 of service and has used this as an excuse
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