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  #41  
Old 07-19-2012, 11:42 PM
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GreenI.A. GreenI.A. is offline
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Quote:
Originally Posted by 1idejim View Post
mine was much more involved than flipping a switch but along the same line that the RP was out of their comfort zone and ability.
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When the customer asked how we could charge that much for just flipping the switch I simply told him we did not charge that much to flip the switch. The charge was for our knowledge to know to check the power source.
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  #42  
Old 07-20-2012, 12:16 AM
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irritation irritation is offline
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I had one today that said zone 2 always kicked the gfci. I told him it's not the sprinkler system but something is getting wet causing it to trip. He insisted something was wrong with the sprinkler system so I showed up. There is an outlet on a yard lamp post and when the sprinklers hit the post water runs down into it and kicks the gfci. Again my fault on an old system I didn't install.
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  #43  
Old 07-20-2012, 06:45 AM
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jvanvliet jvanvliet is offline
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Originally Posted by irritation View Post
I called and left a quick message. "I'm sorry you feel my bill is unreasonable but it is not, please pay whatever you think is right and find another company to service your sprinkler system."
Did she send you a brand new crisp two dollar bill or a shiny new quarter?
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  #44  
Old 07-20-2012, 08:52 AM
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DanaMac DanaMac is offline
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Originally Posted by irritation View Post
I did nothing wrong. I gave her next day service. Charged competitively. The system is working good. Why would she not trust me?
She will always feel you are taking advantage of her. There will always be something in the back of her mind, that you are too expensive. If she is questioning this bill, she will secretly be questioning every bill. She probably trusts your work and you personally, but she may feel she is being overcharged for something so "simple". Been there too often.
I'm not saying that every customer of mine that has questioned a bill, is no longer a customer. But yes, if they are questioning the bill, they will always question the next bills.
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  #45  
Old 07-20-2012, 09:49 AM
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1idejim 1idejim is offline
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Quote:
Originally Posted by DanaMac View Post
She will always feel you are taking advantage of her. There will always be something in the back of her mind, that you are too expensive. If she is questioning this bill, she will secretly be questioning every bill. She probably trusts your work and you personally, but she may feel she is being overcharged for something so "simple". Been there too often.
I'm not saying that every customer of mine that has questioned a bill, is no longer a customer. But yes, if they are questioning the bill, they will always question the next bills.
many of these people think nothing of going to Starbucks or picking up a six pack on a daily basis though.
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  #46  
Old 07-20-2012, 10:19 AM
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DanaMac DanaMac is offline
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Originally Posted by 1idejim View Post
many of these people think nothing of going to Starbucks or picking up a six pack on a daily basis though.
Very true. Very true.
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  #47  
Old 07-20-2012, 04:27 PM
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Dirt Boy Dirt Boy is offline
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Quote:
Originally Posted by 1idejim View Post
many of these people think nothing of going to Starbucks or picking up a six pack on a daily basis though.
Or smoking, or dropping a wad at bingo, or takin a trip to a casino...... my sympathy leaks out pretty quick like!!
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  #48  
Old 07-20-2012, 09:50 PM
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Mark B Mark B is offline
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I always hated the billing part!!!
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  #49  
Old 07-21-2012, 07:18 AM
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AI Inc AI Inc is online now
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Quote:
Originally Posted by Mark B View Post
I always hated the billing part!!!
I hate the bullshhit time wasting phone calls. Last yr a lady left a message saying she wanted to pay her bill but before she did she wanted to make sure we started the sprinklers in the back yard because she has not seen them come on.
Now I had to take time out of my day to call her and explain that we did not start the sprinklers in the backyard because she does not have sprinklers in the backyard.
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  #50  
Old 07-21-2012, 09:45 PM
tsimmons0615 tsimmons0615 is offline
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When I get a call Its 75 bucks right off the bat how do you guys charge after that first hour and parts ect
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