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  #1  
Old 09-11-2012, 08:59 PM
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cutman2000 cutman2000 is offline
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The little old "can you also do this" lady

I got a call from a senior lady. She asked for the price to get her lawn routinely mowed(bi-weekly) . After viewing, we mutually agreed on a monthly price, everyone happy(mow,trim,blow(no edge)).

She wanted to sign an annual contract, but I had her sign a 3 month, giving her the option to leave or resign.

She insisted that I come at a specified time, not around, but exactly the time. So I made her my first stop for the day, to make her happy. (She paid for the first month)And after 5 mins of me cutting, she came out-stopped me. She wanted to know if I could cut a few trees back also. And she did this 4 times, asking for odd things, turning a quick job into almost 2 hrs. "Can you pile the tree limbs...?" "Can you get the pine straw up...?" "Can you cut my vines..?" "No, you can't pile the debris there, you have to take it across the street..."

With these extras, she expected no extra charges from me.

What would you do?
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  #2  
Old 09-11-2012, 09:05 PM
herler herler is offline
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What does your contract say about it?

I am guessing I would be glad she only signed a 3 month contract ...
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  #3  
Old 09-11-2012, 09:06 PM
Dave does lawns Dave does lawns is offline
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Quote:
Originally Posted by cutman2000 View Post
I got a call from a senior lady. She asked for the price to get her lawn routinely mowed(bi-weekly) . After viewing, we mutually agreed on a monthly price, everyone happy(mow,trim,blow(no edge)).

She wanted to sign an annual contract, but I had her sign a 3 month, giving her the option to leave or resign.

She insisted that I come at a specified time, not around, but exactly the time. So I made her my first stop for the day, to make her happy. (She paid for the first month)And after 5 mins of me cutting, she came out-stopped me. She wanted to know if I could cut a few trees back also. And she did this 4 times, asking for odd things, turning a quick job into almost 2 hrs. "Can you pile the tree limbs...?" "Can you get the pine straw up...?" "Can you cut my vines..?" "No, you can't pile the debris there, you have to take it across the street..."

With these extras, she expected no extra charges from me.

What would you do?
RUN!!! I would run.
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  #4  
Old 09-11-2012, 09:10 PM
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jequigle jequigle is offline
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I have one of those clients. I show up to mow then she comes out and expects us to have time to do all these other things. I do not plan on keeping her after this season. I would just finish out the season and make sure she understands that next time there will be an additional fee and not keep her next season.
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  #5  
Old 09-11-2012, 09:19 PM
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grandview (2006) grandview (2006) is offline
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Not show up at the time shes wants. That's her game plan. Next time she may want you to service the kitty
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  #6  
Old 09-11-2012, 09:19 PM
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Does the agreement spell out what is included and what extra services are avalible for extra money, if not just make her happy you can only do so much trimming before its all cleaned up.
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  #7  
Old 09-11-2012, 09:19 PM
txirrigation txirrigation is offline
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Quote:
Originally Posted by cutman2000 View Post
I got a call from a senior lady. She asked for the price to get her lawn routinely mowed(bi-weekly) . After viewing, we mutually agreed on a monthly price, everyone happy(mow,trim,blow(no edge)).

She wanted to sign an annual contract, but I had her sign a 3 month, giving her the option to leave or resign.

She insisted that I come at a specified time, not around, but exactly the time. So I made her my first stop for the day, to make her happy. (She paid for the first month)And after 5 mins of me cutting, she came out-stopped me. She wanted to know if I could cut a few trees back also. And she did this 4 times, asking for odd things, turning a quick job into almost 2 hrs. "Can you pile the tree limbs...?" "Can you get the pine straw up...?" "Can you cut my vines..?" "No, you can't pile the debris there, you have to take it across the street..."

With these extras, she expected no extra charges from me.

What would you do?
Let her know that, just as she expects you to be on time, so does the next person. Tell her any extra work will need to be done on another day, and you would be happy to get her an estimate for doing the work. More than likely she will "fire" you and hire the next chump. (Not that you are one)

I mowed grass in a retirement community when I was starting out, the happiest day of my life was calling them all to let them know I was only doing Irrigation from now on.
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  #8  
Old 09-11-2012, 09:21 PM
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93Chevy 93Chevy is online now
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Tell her to hire the neighborhood kid who cuts lawns for five bucks. Sounds like she's used to telling "lawn boys" what to do. Do you want to be treated like a lawn boy or a professional?
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  #9  
Old 09-11-2012, 09:33 PM
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zechstoker zechstoker is offline
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Quote:
Originally Posted by txirrigation View Post
Let her know that, just as she expects you to be on time, so does the next person. Tell her any extra work will need to be done on another day, and you would be happy to get her an estimate for doing the work. More than likely she will "fire" you and hire the next chump. (Not that you are one)

I mowed grass in a retirement community when I was starting out, the happiest day of my life was calling them all to let them know I was only doing Irrigation from now on.
This man is spot on. Couldn't agree more.
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  #10  
Old 09-11-2012, 09:46 PM
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cutman2000 cutman2000 is offline
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Posts: 190
Contract states for mowing, trimming and blowing
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Ford F150 ex cab
12x6 Trailer
5x8 Trailer
(1) Zero Turn
(2) Husqvarna Packpack Blower
(2) Stihl stick edger
(1) walk behind edger
(5) weedeaters
(3) handheld blower
(4) walk behind mowers
(1) attachable aerator
(2) 22" Husqvarna hedge trimmer
(1) college degree
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