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Old 08-15-2012, 09:51 AM
Ijustwantausername's Avatar
Ijustwantausername Ijustwantausername is offline
LawnSite Bronze Member
Join Date: May 2011
Location: Raleigh NC
Posts: 1,337
Ever notice how the non-referral customers complain a little more?

This is just a trend I have personally noticed. For some reason the customers that were referred by friends/family to me never say a thing about my service, always praise. However, the non-referrals or the ones who "found me" seem to try and squeeze the most out of what I do, or they are a little harder to deal with. I wonder why as they are all treated with the same amount of professionalism and good service.

Ever happen to you?
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Old 08-15-2012, 10:04 AM
orangemower orangemower is offline
LawnSite Silver Member
Join Date: Dec 2011
Location: pa
Posts: 2,773
It's just the way it is. When a person knows someone else, they tend to trust them more and will simply have you do the job because they know someone you know and feel there's trust there. The total stranger that called is usually looking for a good price to do the job and will be more picky. I've got a job now that the customer (when I suggested a change to what they wanted done) told me if I can't do it the way they want it done, they'll find someone that will! I about fell off the chair when he said that. I sucked it up and told him whatever you want done I'll do it. These are the most picky customers I've ever had to date (5 years) in the business. Now the kicker, I KNOW them!

Last edited by orangemower; 08-15-2012 at 10:09 AM.
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