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Old 08-22-2012, 12:27 PM
big tim big tim is offline
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grass clippings

customer complains about grass clippings when grass was 8 or 9in. long what should i say to customer
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Old 08-22-2012, 12:37 PM
Duekster Duekster is offline
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Quote:
Originally Posted by big tim View Post
customer complains about grass clippings when grass was 8 or 9in. long what should i say to customer
Do not wait so long
You want to pay for a double cut
You want to pay for bagging

and Big Tim should have told them upfront.
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Old 08-22-2012, 11:14 PM
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TriCountyLawn TriCountyLawn is offline
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Quote:
Originally Posted by Duekster View Post
Do not wait so long
You want to pay for a double cut
You want to pay for bagging

and Big Tim should have told them upfront.

Yeah what he said . Beyond that, did you double cut it at least ?
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Old 08-23-2012, 12:40 AM
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DA Quality Lawn & YS DA Quality Lawn & YS is offline
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If they want to allow their lawn to get that high before cuts, then bag it and charge them triple the cut price per visit.
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Old 08-23-2012, 01:52 AM
Ridin' Green Ridin' Green is offline
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Quote:
Originally Posted by big tim View Post
customer complains about grass clippings when grass was 8 or 9in. long what should i say to customer
That's what happens when it rains and you let it go too long......

That's what rakes and kids are for........

I can bag that for an added cost.......

Just don't look at it and it won't bother you......

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Old 08-23-2012, 02:13 AM
herler herler is online now
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It's included in the contract.
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Old 08-23-2012, 09:19 AM
orangemower orangemower is offline
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It's included in the contract.
LOL I about spit coffee on that one TS.
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Old 08-23-2012, 11:59 AM
petscanning petscanning is offline
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Charge them close to dble at least. 9 inch grass is tough on a mower and if they dont want to see it then bag and charge them for it.
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  #9  
Old 08-23-2012, 05:45 PM
pseudosun pseudosun is online now
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I had that conversation a couple times. The angle i took was telling him that it was time consuming to pick up the grass, and then i let him do the math. Time is _____ . He didn't want to pay, but wanted it done, so after his pause, he said, "alright, do the best you can." Now what does that mean? ha ha This one didn't turn out good, because we couldn't iron it out. I lost him.
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