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  #1  
Old 07-05-2013, 08:27 PM
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Keegan Keegan is offline
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Join Date: Jun 2004
Location: CT
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I hate these calls

Lady calls up around noon. Leaves a message looking for an estimate on mowing and something else. I call her back when I got back home for the day.
Silence then she says oh I already got someone.

I don't understand how people can make such a quick decision. Probably someone with no work ran over there.

Better off not having someone like that anyways.
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  #2  
Old 07-05-2013, 08:52 PM
locallawncare.ca locallawncare.ca is online now
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That happens to me quite a bit too, usually I think they are calls from Kijiji or Craiglist, oh well, another bites the dust.
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Old 07-05-2013, 09:02 PM
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OakNut OakNut is offline
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If she calls you and she calls me, and you don't return her call for HOURS and I answer the phone when it rings and get the job, why is she someone you'd be better off without?



All I ever hear is "THANK YOU for calling back so promptly - I've called 5 people and you are the only one to reply."

When I started doing this, a guy in the business told me to always answer the phone - the guy who answers the phone FIRST is the one who will likely get the job.
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  #4  
Old 07-05-2013, 09:05 PM
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jsslawncare jsslawncare is offline
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I hate these calls

I agree with oaknut, I always return calls quickly and when I go to give a price I'm always ready to work right then if ask to.
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All equipment is wore out. <- Never mind. All equipment has been repainted and with new decals. It's like I have new mower's again!
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36" Ferris WB
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  #5  
Old 07-05-2013, 09:05 PM
locallawncare.ca locallawncare.ca is online now
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I think he means that the other guy is already there doing the work, I always try to return calls within an hour, and schedule an estimate for the next day but some guys just aren't busy and can literally be there in 20min doing the work, lol.
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  #6  
Old 07-05-2013, 09:06 PM
slowleak1 slowleak1 is offline
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Exactly ^^^

Most people wait till the last minute to call and they want it done ASAP. You snooze, you lose!!!
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  #7  
Old 07-05-2013, 09:53 PM
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wbw wbw is online now
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Location: houston tx
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I always answer my phone. Pretty much no matter what I am doing I stop and answer.
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  #8  
Old 07-05-2013, 09:59 PM
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goel goel is offline
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Location: Freelton, Ontario Canada
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Your lucky to be getting calls. Too bad like the above posters say your wasting the customers time by not being time sensitive to someone that might pay you.
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  #9  
Old 07-17-2013, 08:37 PM
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Keegan Keegan is offline
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She calls me again the other day. It went to voice mail. "hi this is so and so. You came to mow my lawn the other day. now I need you to weed my garden and trim some of my trees" She doesn't even know who she has on her property? Wasn't me! I knew I was glad I didn't get this as a customer.
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  #10  
Old 07-17-2013, 08:50 PM
TwoGuyswithMowers TwoGuyswithMowers is offline
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Quote:
Originally Posted by locallawncare.ca View Post
I think he means that the other guy is already there doing the work, I always try to return calls within an hour, and schedule an estimate for the next day but some guys just aren't busy and can literally be there in 20min doing the work, lol.
I'm new to this and am one of thos guys that aren't that busy. I work nights at my regular job and usually sleep until around 1:00 pm. I got two calls around 9:00 am this morning... one wanting the yard mowed today, if possible, and the other wanting a quote. I woke up in my half asleep state, hooked up, and headed over to the first house. She showed me the property... we agreed to a price, and I mowed it on the spot.

Then I drove to the next house and called the owner with the price. She agreed and I'll mow Friday.

Being a newbie, I don't have many advantages. But, one advantage I think I do have is that I'm pretty flexible right now and I can get to the work quickly.

I suppose I'm just going to have to give up some sleep time to keep up that quick service.
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