Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #211  
Old 03-05-2013, 10:34 AM
cpllawncare's Avatar
cpllawncare cpllawncare is offline
LawnSite Silver Member
 
Join Date: Apr 2011
Location: Greenville, SC
Posts: 2,647
but some guys down south are getting wicked busy right now.


UGH HUH!!!!!! That's for sure
Reply With Quote
  #212  
Old 03-10-2013, 10:14 PM
kppurn kppurn is offline
LawnSite Senior Member
 
Join Date: Jun 2001
Location: Indianapolis, IN
Posts: 432
I'm a fairly new user, having signed up in late January and not really "using" it until the past couple weeks.

Just tonight I prepared a document to send out to previous customers. All was good, got the letter the way I wanted it and everything and then clicked save at the bottom. It kicked me back to the login screen. Upon logging back in I went to the documents and what I had just written was nowhere.

This is not the first problem I've had since using this software. I'm starting to get a little nervous about using this software. Our web designer is currently setting everything up with the client portal and request a quote/contact us link. I don't know, I'm on the fence about just pulling the plug in this "experiment". I can't imagine customers having problems with the portal like I'm having with the software itself. They won't put up with it and I'm wondering if I should either.

Sorry, venting a little. Are these problems common? Do your customers ever have problems with glitches and stuff using the portal? The software costs too much for the problems and there is too much on the line as far as our customer service/relationships go to go into each day hoping the software operates correctly. OK, back to writing that letter.
Reply With Quote
  #213  
Old 03-11-2013, 08:14 AM
BLC1 BLC1 is offline
LawnSite Senior Member
 
Join Date: Feb 2008
Location: Ohio
Posts: 649
I was really excited to jump into SAP over the winter. I kept researching it and dragging my feet and luckily so. It has been nothing but bad news and people jumping ship the past couple of months.

I ended up going with jobber because they look like they are moving in the right direction. I don't think they have everything SAP does but I feel they have the drive to get there. I guess we'll see over the next 12 months how many things come true. I have been waiting on a reply to a couple of questions now for a few days though...
Reply With Quote
  #214  
Old 03-11-2013, 09:51 AM
Jobber's Avatar
Jobber Jobber is online now
Sponsor
 
Join Date: Aug 2011
Location: Edmonton, AB
Posts: 290
BLC1,

Are you waiting for a reply to a support ticket? We don't have any record of an outstanding question that is several days old — our support turn-around through the helpdesk is very fast, and monitored closely to ensure high service levels. Any ticket that ages past a certain point is escalated in urgency so that it is responded to immediately.

Sometimes people send e-mail to the personal e-mail addresses of the people on our team, however we get many hundreds of inquiries at those addresses, so replies tend to be slower. The helpdesk is always the number one priority —*if you haven't already, please open a support ticket by clicking 'Support' in the application or e-mailing support@getjobber.com.

Cheers,
Sam @ Jobber
__________________
Jobber - Business Management Software in the Cloud for Field Service Companies (like Landscapers!)

Watch our 14 minute Quick Tour Video

Email: info@getjobber.com
Web: www.getjobber.com
Toll Free: 1-888-721-1115
Twitter: @GetJobber | Jobber on Facebook


Reply With Quote
  #215  
Old 03-11-2013, 11:51 AM
BLC1 BLC1 is offline
LawnSite Senior Member
 
Join Date: Feb 2008
Location: Ohio
Posts: 649
Sam,

Thanks for looking into that. Everything has been covered.
Reply With Quote
  #216  
Old 03-11-2013, 09:04 PM
CLS_Birmingham's Avatar
CLS_Birmingham CLS_Birmingham is offline
LawnSite Member
 
Join Date: Nov 2012
Location: Birmingham, AL
Posts: 128
Quote:
Originally Posted by kppurn View Post
I'm a fairly new user, having signed up in late January and not really "using" it until the past couple weeks.

Just tonight I prepared a document to send out to previous customers. All was good, got the letter the way I wanted it and everything and then clicked save at the bottom. It kicked me back to the login screen. Upon logging back in I went to the documents and what I had just written was nowhere.

This is not the first problem I've had since using this software. I'm starting to get a little nervous about using this software. Our web designer is currently setting everything up with the client portal and request a quote/contact us link. I don't know, I'm on the fence about just pulling the plug in this "experiment". I can't imagine customers having problems with the portal like I'm having with the software itself. They won't put up with it and I'm wondering if I should either.

Sorry, venting a little. Are these problems common? Do your customers ever have problems with glitches and stuff using the portal? The software costs too much for the problems and there is too much on the line as far as our customer service/relationships go to go into each day hoping the software operates correctly. OK, back to writing that letter.
First rule of using anything internet based is always save your work. Thats going to apply to anything you do. As for client portal problems, were currently using it and have had zero issues with it.
__________________
CLS Inc,. Landscape & Maintenance
www.clsbirmingham.com
Reply With Quote
  #217  
Old 03-11-2013, 09:30 PM
Clean Cut Lawns's Avatar
Clean Cut Lawns Clean Cut Lawns is offline
LawnSite Member
 
Join Date: Feb 2002
Location: Ossining, NY
Posts: 128
Quote:
Originally Posted by CLS_Birmingham View Post
First rule of using anything internet based is always save your work. Thats going to apply to anything you do. As for client portal problems, were currently using it and have had zero issues with it.
He's said he did click save......
Reply With Quote
  #218  
Old 03-11-2013, 10:08 PM
LushGreenLawn's Avatar
LushGreenLawn LushGreenLawn is offline
LawnSite Silver Member
 
Join Date: Mar 2006
Location: Dover, DE
Posts: 2,123
I have become super frustrated with SAP. Now my packages will not show up on the waiting list, I have to write fertilizing route sheets by hand on a blank piece of paper. Every day it seems like it is something new, but now they are things that affect day to day operations. Not to mention I've been waiting a month for a reply from the web designer, I get to start the season without my re-vamped website. It looks like I will be taking a hard look at jobber.
Reply With Quote
  #219  
Old 03-11-2013, 10:11 PM
CLS_Birmingham's Avatar
CLS_Birmingham CLS_Birmingham is offline
LawnSite Member
 
Join Date: Nov 2012
Location: Birmingham, AL
Posts: 128
One time though?? Isn't that something you learned when you first started using computers is to save you work often. Nothing is full proof when it comes to computers
__________________
CLS Inc,. Landscape & Maintenance
www.clsbirmingham.com
Reply With Quote
  #220  
Old 03-11-2013, 10:13 PM
LushGreenLawn's Avatar
LushGreenLawn LushGreenLawn is offline
LawnSite Silver Member
 
Join Date: Mar 2006
Location: Dover, DE
Posts: 2,123
For those of you using jobber, how is the scheduling? How does it handle Fertilizing and weed control accounts? The package system in SAP was the best I've seen so far for that type of service, if it would work...

Does it allow you to set specif service days for clients, so if you have to push a day for rain, they will be scheduled on the correct day the following week?
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 05:17 PM.

Page generated in 0.08849 seconds with 8 queries