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Old 04-28-2015, 06:47 PM
cgrant711 cgrant711 is online now
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How to tell customers I need to cut the grass higher?

I have a few customers that don't understand their type of grass needs to be cut above 2.5 inches to keep it healthy and keep weeds out. These customers have me cut their grass at my mowers lowest setting or one setting above and insist on it. The lawns have few weeds but they grow faster than the grass and so they're always calling and thinking the grass needs to be cut even shorter but won't listen when I say I need to cut it higher. The lawns are Bermuda and St. Augustine. The only reason the lawns are still alive is because they have irrigation. If that messes up than the heat and dry times this summer would kill the lawns in no time.
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Old 04-28-2015, 06:55 PM
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Sprinkler Buddy Sprinkler Buddy is offline
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Let them go, you wont change their thinking if you have already tried too.
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Old 04-28-2015, 09:20 PM
onadraw onadraw is online now
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Im dealing with a customer like that right now. I go back on Thursday but I think were done. I don't need others in the neighborhood watching me kill his lawn when I cut it as low as he wants me to.
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Old 04-28-2015, 09:34 PM
PenningsLandscaping PenningsLandscaping is online now
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3 is the lowest I'll drop my deck to. If they want it cut lower than that I'll just pour gasoline on it, light a match and save them $35 a week.
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Old 04-28-2015, 09:34 PM
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JeremyKuhn JeremyKuhn is online now
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I tell them my mower won't go any lower, if they still complain it's adios.
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Old 04-28-2015, 09:38 PM
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easy-lift guy easy-lift guy is online now
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Fire them now. You will loose more than money if you retain much less retrain them.
easy-lift guy
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Old 04-28-2015, 10:13 PM
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360lawncare 360lawncare is offline
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We are the professional...We cut the grass at the height it needs to be..
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Old 04-28-2015, 10:31 PM
On a call On a call is online now
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Teach them....share the evidence

There is lots of proof that you are correct.
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Old 04-28-2015, 11:03 PM
oqueoque oqueoque is offline
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Take this guys advice:Frank Fescue Frank Fescue is offline
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I agree with txgrassguy, sometimes a well placed punch to the throat lets the customer know whos running the show
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Old 04-28-2015, 11:07 PM
PenningsLandscaping PenningsLandscaping is online now
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Quote:
Originally Posted by oqueoque View Post
Take this guys advice:Frank Fescue Frank Fescue is offline
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Join Date: Feb 2007
Location: Tiverton, RI
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I agree with txgrassguy, sometimes a well placed punch to the throat lets the customer know whos running the show
When I need a good laugh I search through frank fescue posts. He's the man.
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