Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #31  
Old 11-12-2012, 10:38 PM
Darryl G Darryl G is offline
LawnSite Fanatic
 
Join Date: May 2001
Posts: 7,957
I showed up at an account today and part of the lawn had been blown, a wheel blower was off to the side of their parking area and a backpack blower was on the patio. Nobody was home. I call my customer at work (I try to avoid that) and told him I came to service the lawn and that I saw the blowers out and was wondering if he was planning to do it himself or did he wanted me to service it. He said he wanted me to, so I did. No reason for a hissy fit. I have a few customers that will do part of their cleanups, especially right around the house, with their little electric blowers...no biggie. It's been 2 weeks since Hurricane Sandy and I'm now done with the lawns that were disasters and back to my normal cleanups which aren't all that normal either due to all the twigs...almost have to blow every square inch rather than picking up some areas with just the mower.
Reply With Quote
  #32  
Old 11-12-2012, 10:43 PM
Jimslawncareservice Jimslawncareservice is online now
LawnSite Gold Member
 
Join Date: Mar 2008
Location: mn
Posts: 3,852
Quote:
Originally Posted by 94gt331 View Post
Let us know how she responds if she does. Curious to hear how she handles it. Probaly feels like a big load was taken off your sholders, I don't blame you congrats.
I sure will. Should hear this week. Very relieved
Posted via Mobile Device
Reply With Quote
  #33  
Old 11-12-2012, 10:46 PM
Jimslawncareservice Jimslawncareservice is online now
LawnSite Gold Member
 
Join Date: Mar 2008
Location: mn
Posts: 3,852
Quote:
Originally Posted by darryl gesner View Post
I showed up at an account today and part of the lawn had been blown, a wheel blower was off to the side of their parking area and a backpack blower was on the patio. Nobody was home. I call my customer at work (I try to avoid that) and told him I came to service the lawn and that I saw the blowers out and was wondering if he was planning to do it himself or did he wanted me to service it. He said he wanted me to, so I did. No reason for a hissy fit. I have a few customers that will do part of their cleanups, especially right around the house, with their little electric blowers...no biggie. It's been 2 weeks since Hurricane Sandy and I'm now done with the lawns that were disasters and back to my normal cleanups which aren't all that normal either due to all the twigs...almost have to blow every square inch rather than picking up some areas with just the mower.
Each incident is different. And the case in mine there's plenty of other crap that piled up from spring time. I just don't want to deal with it any more.
Posted via Mobile Device
Reply With Quote
  #34  
Old 11-13-2012, 06:18 PM
32vld 32vld is offline
LawnSite Gold Member
 
Join Date: Feb 2011
Location: LI NY
Posts: 3,009
Quote:
Originally Posted by darryl gesner View Post
I showed up at an account today and part of the lawn had been blown, a wheel blower was off to the side of their parking area and a backpack blower was on the patio. Nobody was home. I call my customer at work (I try to avoid that) and told him I came to service the lawn and that I saw the blowers out and was wondering if he was planning to do it himself or did he wanted me to service it. He said he wanted me to, so I did. No reason for a hissy fit. I have a few customers that will do part of their cleanups, especially right around the house, with their little electric blowers...no biggie. It's been 2 weeks since Hurricane Sandy and I'm now done with the lawns that were disasters and back to my normal cleanups which aren't all that normal either due to all the twigs...almost have to blow every square inch rather than picking up some areas with just the mower.
This is how I would of handled it. First assumed they were doing some on their own. Not jump to conclusions and fire the customer.

Reply With Quote
  #35  
Old 11-13-2012, 06:43 PM
Jimslawncareservice Jimslawncareservice is online now
LawnSite Gold Member
 
Join Date: Mar 2008
Location: mn
Posts: 3,852
Quote:
Originally Posted by 32vld View Post
This is how I would of handled it. First assumed they were doing some on their own. Not jump to conclusions and fire the customer.

Did you read the entire thread? I think not.
Posted via Mobile Device
Reply With Quote
  #36  
Old 11-13-2012, 07:58 PM
Big Bad Bob's Avatar
Big Bad Bob Big Bad Bob is offline
LawnSite Bronze Member
 
Join Date: Oct 2006
Location: zone 5
Posts: 1,062
Quote:
Originally Posted by 32vld View Post
This is how I would of handled it. First assumed they were doing some on their own. Not jump to conclusions and fire the customer.

The way I understand it, this was a long running PITA. This was just the last straw. Been there, done that, found myself happier, moved on to greener pastures. People like that are for beginners. It teaches you what to look for in a customer. We should be picking and choosing our customers. Not the other way around. Over a period of time, if we learn from the past, we are able to pick and choose because we no longer have to accept the PITA to stay in business. Of course, I am very happy being solo with a part time helper.
__________________
Price fairly but price to stay in business.

You can't charge extra because it takes you twice as long to do the job because you have crappy or outmoded equipment.

And, if they don't pay, put a shovel upside their head.
Reply With Quote
  #37  
Old 11-13-2012, 10:00 PM
Darryl G Darryl G is offline
LawnSite Fanatic
 
Join Date: May 2001
Posts: 7,957
I have read the entire thread and it seems to me that she was frustrated with you not doing what you said your were going to do and then giving her excuses. It almost sounds like you used this "incident" to get out from under a customer who expects you to keep a schedule and do what you said you would do. Just the way it looks from here from what you've posted about the situation. In any case, what's done is done and you're probably both better off.
Reply With Quote
  #38  
Old 11-13-2012, 10:15 PM
Jimslawncareservice Jimslawncareservice is online now
LawnSite Gold Member
 
Join Date: Mar 2008
Location: mn
Posts: 3,852
Quote:
Originally Posted by darryl gesner View Post
I have read the entire thread and it seems to me that she was frustrated with you not doing what you said your were going to do and then giving her excuses. It almost sounds like you used this "incident" to get out from under a customer who expects you to keep a schedule and do what you said you would do. Just the way it looks from here from what you've posted about the situation. In any case, what's done is done and you're probably both better off.
So being a couple hours late due to a broken truck is off schedule? It's not. I got that work done and then some in plenty of time. There were many other thing through the year that had nothing to do with scheduling or agreed work. Like when I reseeded her front lawn, then had someone spread weed and feed killing it? Or had my spray guy lined up at the same time? Had someone try to clean up the perenials in the summer? Way ahead of time. I know there's plenty of other crap. If you want to eat crap from people, be my guest.

And yes, I've had customers start this or that which is no big deal. But when they have someone else doing it and not well, I don't want any part of them.
Posted via Mobile Device
Reply With Quote
  #39  
Old 11-13-2012, 10:16 PM
Jimslawncareservice Jimslawncareservice is online now
LawnSite Gold Member
 
Join Date: Mar 2008
Location: mn
Posts: 3,852
Oh, and after I signed her for service I found out the other guy didn't finish last season either. Quit in mid winter. So I'm not the only who canned her.
Posted via Mobile Device
Reply With Quote
  #40  
Old 11-20-2012, 08:58 AM
Darryl G Darryl G is offline
LawnSite Fanatic
 
Join Date: May 2001
Posts: 7,957
I stop sevicing all of my lawn accounts by mid winter!!!
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 01:03 AM.

Page generated in 0.07867 seconds with 7 queries