Self Propelled mechanism not working on 21" honda residential mower

[recycledsole]

Hello i got a honda hrr 21" self propelled residential class mower.
Yesterday i was mowing and the self propelled mechanism gave out. the wheels will not spin backwards either. i jacked the mower up and was unable to see what the problem was. does anyone have any ideas?
thanks so much

[recycledsole]

aw i was really hoping some of you experts could answer
thank you

[DavidsonLandscaping]

Never owned a honda, start with checking the belt, cable that ingauges the self propelled might be worn
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[recycledsole]

cables fine it moves the mechanism

[robert@honda]

Get me the serial number (MXXX-1234567) off the back of the mower deck, and I'll look up the service/troubleshooting procedure for you...

-Robert@Honda

Caveat: I work for Honda, but the preceding was my opinion alone.

[recycledsole]

HRR216VYA
thanks robert

[robert@honda]

recycledsole / HRR216VYA

That's the model number; I need the serial number, it's on a sticker on the back and looks like this:

MXXX-1234567

I need that number 'cause there are two types of SmartDrive transmissions on that model, and want to get you the right documents.

While you're looking for the serial number, take a quick peek at the cable. Sounds like it might have come out of adjustment, broken, seized, etc. Just a guess.

-Robert@Honda

Caveat: I work for Honda, but the preceding was my opinion alone.

[recycledsole]

oh, the cable is fine, i looked under the machine and when you pull it it seems to engage fine. its at the warranty shop now
thanks robert