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  #11  
Old 09-28-2012, 11:32 PM
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easy-lift guy easy-lift guy is online now
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Quote:
Originally Posted by DA Quality Lawn & YS View Post
OP - what does your agreement state?
If it states you service the lawn until such and such a date, then so be it. Refer the customer to the agreement. As long as you are not overmowing the lawn in dry conditions, the customer doesn't have a leg to stand on if she reads her agreement.
I bet if the customer wanted to she could find anyone else right now. Push the issue and you may not like the results.
She has your number. It is her call.
easy-lift guy
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  #12  
Old 09-28-2012, 11:57 PM
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ashgrove landscaping ashgrove landscaping is offline
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That's what all the ol ladies say every single year. Get used to it. Just say you were still cutting in nov. last year and this year may be longer. We'll see what happens....see ya in a couple weeks.
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  #13  
Old 09-29-2012, 12:10 AM
lawnsaspire lawnsaspire is offline
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I had this happen 3 times this week. The problem is the grass is really growing now after a long drought this year. We've had lots of rain. One guy has zoysia and wants me to wait till end of oct to clean up his leaves, so i didnt argue since he wants leaf cleanup. Another lady said don't cut anymore but she wants me to trim bushes and do leaves, so I didn't argue. But I can see that they are just trying to save for those services. It irritates me, and I really think people are all around evil and terrible inside, but I'll be knee deep in leaves soon enough and hopefully green too.
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  #14  
Old 09-29-2012, 12:12 AM
lawnsaspire lawnsaspire is offline
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Like Yancey Tucker (see signature picture) always said "you can't put shoes on a chicken and expect it to run"
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1995 Ford F-150
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Quick 36 Ninja WB
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Kawasaki BP Blower
Toro & Ariens snowblowers

"I mow alone, with nobody else. Yes you know when I mow alone, I prefer to be by myself." Matt Thorogood

"All those in the memorial tombs will come out" -John 5:28

"The sea gave up the dead that were in it, and death and Hades gave up the dead that were in them"- Revelation 20:13
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  #15  
Old 09-29-2012, 12:20 AM
Ridin' Green Ridin' Green is offline
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Quote:
Originally Posted by lawnsaspire View Post
Like Yancey Tucker (see signature picture) always said "you can't put shoes on a chicken and expect it to run"
No, but you can put those little white socks on the ends of its legs and stick it in the oven for 30-40 minutes and make it taste real good.

Last edited by Ridin' Green; 09-29-2012 at 12:26 AM. Reason: sp
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  #16  
Old 09-29-2012, 12:23 AM
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gdguth gdguth is offline
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Quote:
Originally Posted by DA Quality Lawn & YS View Post
OP - what does your agreement state?
If it states you service the lawn until such and such a date, then so be it. Refer the customer to the agreement. As long as you are not overmowing the lawn in dry conditions, the customer doesn't have a leg to stand on if she reads her agreement.
Well, you got me. I guess I am the only one with one leg to stand on. I don't use a service agreement and I don't know of anyone around here who does. They way we do it is with a good old handshake. I've never had a problem. I do however, send out a job description sheet/info sheet that tells info like service day, average year start and stop dates, prices, and other info. Such as what height I mow at to keep the people from asking me to mower shorter, and a few other things that people usually nit pick about. But, I guess I just have to do as requested. I did put the ball back in her court and I told her that I would really appreciate a call so we talk about all this. So all there is for me to do is wait. If I don't get a call, I quess I know that next year she will be getting replaced.

I did forget to mention that about 3 weeks ago she even had me start mowing an extra part of her lawn. She has horses and put in an outdoor arena. She wants me to mow around it since it is in her pasture. So we agreed upon a price and we went from there and she seemed really happy about it. That part I am only mowing every other week since it is in the pasture. I did tell her that I could not go any longer than that since it is pasture grass and it grows so thick. Probably now just realized that since she was paying more for that, that she couldn't afford to mow the yard anymore.
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  #17  
Old 09-29-2012, 12:23 AM
lawnsaspire lawnsaspire is offline
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Don't start this up, I'll get kicked off lawnsite for being to silly.
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1995 Ford F-150
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48 inch Scag V-Ride
Quick 36 Ninja WB
21" Honda HRX
Husqvarna 223L trimmer!
Echo Blowers
Kawasaki BP Blower
Toro & Ariens snowblowers

"I mow alone, with nobody else. Yes you know when I mow alone, I prefer to be by myself." Matt Thorogood

"All those in the memorial tombs will come out" -John 5:28

"The sea gave up the dead that were in it, and death and Hades gave up the dead that were in them"- Revelation 20:13
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  #18  
Old 09-29-2012, 12:28 AM
lawnsaspire lawnsaspire is offline
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Like has been said if really need her as an account, put up with it, if not let her go. I don't put up with too much bs anymore like when I started out, and I dont use service agreements either. I like your idea of having your policies all written down for the customer too read though.
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1995 Ford F-150
12X6 Aluminum Trailer
48 inch Scag V-Ride
Quick 36 Ninja WB
21" Honda HRX
Husqvarna 223L trimmer!
Echo Blowers
Kawasaki BP Blower
Toro & Ariens snowblowers

"I mow alone, with nobody else. Yes you know when I mow alone, I prefer to be by myself." Matt Thorogood

"All those in the memorial tombs will come out" -John 5:28

"The sea gave up the dead that were in it, and death and Hades gave up the dead that were in them"- Revelation 20:13
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  #19  
Old 09-29-2012, 12:30 AM
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gdguth gdguth is offline
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Quote:
Originally Posted by lawnsaspire View Post
I had this happen 3 times this week. The problem is the grass is really growing now after a long drought this year. We've had lots of rain. One guy has zoysia and wants me to wait till end of oct to clean up his leaves, so i didnt argue since he wants leaf cleanup. Another lady said don't cut anymore but she wants me to trim bushes and do leaves, so I didn't argue. But I can see that they are just trying to save for those services. It irritates me, and I really think people are all around evil and terrible inside, but I'll be knee deep in leaves soon enough and hopefully green too.
I am usually ok with the ones who don't want it done as long as they still want the clean-up or other work done. It just makes you mad when they say that everything is done until spring. I am sure I will get a few more that will call next week and start to say that we should go every other week. I am fine with that also, as long as it warrants it. People probably got use to not paying anything when the drought hit and we didn't mow for 7 or 8 weeks. But like you said, it does really need mowed now that it has rained. I guess we need to remind them about the 1/3 rule of grass cutting. People just think it should be a foot high when you cut it.
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  #20  
Old 09-29-2012, 12:35 AM
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gdguth gdguth is offline
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Quote:
Originally Posted by lawnsaspire View Post
Like has been said if really need her as an account, put up with it, if not let her go. I don't put up with too much bs anymore like when I started out, and I dont use service agreements either. I like your idea of having your policies all written down for the customer too read though.
This is a tough one as I only mow residentals. She is my highest paying account by about $20 more than the others. However I have to remind myself that it takes longer and is a little out of the way.
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