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  #11  
Old 10-13-2012, 07:54 AM
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easy-lift guy easy-lift guy is offline
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Since you have now had this experience with this customer and the rooster, I am curious how you will handle another encounter from a liability standpoint?. Lets suppose said Rooster sneaks up on you again while your working. Something gets damaged or someone gets hurt, excluding the Rooster. Would you be responsible or would you pin the blame on the customer or both? ESP. In lieu of the conversation you have already had with the customer.
easy-lift guy
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  #12  
Old 10-13-2012, 10:07 AM
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White Gardens White Gardens is offline
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Originally Posted by iand View Post
you should definitely not have said what you did now when he comes home and finds a headless rooster you're the 1st person he'll blame
That's why you always dispose of the evidence.

" Your rooster is missing? I'm sorry to hear that, the coyotes must have got it."


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  #13  
Old 10-13-2012, 10:21 AM
larryinalabama larryinalabama is online now
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I think fried chicken for supper would be nice.

For the most part I dont say much to customers, I let my work do the talking for me.
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  #14  
Old 10-13-2012, 10:41 AM
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Glenn Lawn Care Glenn Lawn Care is online now
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I'm sure he knew you were joking. I wouldn't read to much into it.
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  #15  
Old 10-13-2012, 02:57 PM
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zechstoker zechstoker is offline
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Quote:
Originally Posted by easy-lift guy View Post
Since you have now had this experience with this customer and the rooster, I am curious how you will handle another encounter from a liability standpoint?. Lets suppose said Rooster sneaks up on you again while your working. Something gets damaged or someone gets hurt, excluding the Rooster. Would you be responsible or would you pin the blame on the customer or both? ESP. In lieu of the conversation you have already had with the customer.
easy-lift guy
In all seriousness, I believe liability would fall on me since the customer issued the warning in the beginning. If he wasn't warning people of possible dangers on his property, then it'd be different I'd imagine.
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  #16  
Old 10-13-2012, 03:25 PM
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Understood. Usually it is the bad dog of the customer or the neighbors dog. Of course I believe Rooster should now be added to that list.
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  #17  
Old 10-13-2012, 04:02 PM
yardguy28 yardguy28 is offline
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personally I wouldn't have said something like that even though the home owner made a joke previously.

it's the same with swear words I think. if I spoke with a client who used the f word every other word I would let my swear words fly when speaking with them.
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  #18  
Old 10-13-2012, 04:24 PM
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zechstoker zechstoker is offline
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Yeah, I know what ya mean. As professionals in the business, we gotta keep everything politically correct as often as possible. Then we have slip-ups that I'd say are no more than human error. To acknowledge this and put forth effort to minimalize these risks, I believe, is a step in the right direction. "Biting the tongue" is the phrase that comes to mind.
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  #19  
Old 10-13-2012, 04:27 PM
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cpllawncare cpllawncare is offline
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Quote:
Originally Posted by yardguy28 View Post
personally I wouldn't have said something like that even though the home owner made a joke previously.

it's the same with swear words I think. if I spoke with a client who used the f word every other word I would let my swear words fly when speaking with them.
I NEVER swear around customers, it's the ultimate unproffesionalism IMOP. I get after my guys also for it.
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  #20  
Old 10-14-2012, 08:08 AM
yardguy28 yardguy28 is offline
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Originally Posted by cpllawncare View Post
I NEVER swear around customers, it's the ultimate unproffesionalism IMOP. I get after my guys also for it.
neither do I. but I know of some people in business who will assume if the client swears in front of them, they can swear in front of them.

just like this thread. the client made a joke about the rooster so the worker assumed he could do the same.
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