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  #1  
Old 04-13-2013, 03:32 PM
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grandview (2006) grandview (2006) is offline
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How long do you keep email from customers?

Do you do something with them after you get in contact with them? Do you file them somewhere or just delete them?
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Old 04-13-2013, 04:42 PM
ztman ztman is offline
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Location: mountain pa
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All customers e mails of any substance are retained. Keep a seperate folder in outlook for each. Its good to have past e mails because history repeats itself. Also good for follow up and to see how any issues had to be dealt with.
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Old 04-13-2013, 05:08 PM
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Woody82986 Woody82986 is offline
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I keep all client emails indefinitely. They all go in my "clients" folder.
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Old 04-13-2013, 05:11 PM
Darryl G Darryl G is offline
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I keep all customer e-mails indefinitely as well.
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Old 04-13-2013, 08:14 PM
32vld 32vld is offline
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I do not do emails. If I did email with clients I would not keep all of them forever.

What would guide me is the importance to save an individual email. Then the volume of emails would factor in my decision on what to save.

Hotmail just got changed over to outlook. Not familiar with all of Outlook's features. If you can save emails by years that could make saving and managing those old emails.
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Old 04-14-2013, 05:03 PM
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nightshutter nightshutter is offline
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I never delete. It has saved my butt before.
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  #7  
Old 04-14-2013, 05:29 PM
dnc19694339 dnc19694339 is offline
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why delete?? Ive got 17k on mine right now, still running strong. I just did a search for some emails from last year.

Im forwarding all of my emails to my gmail account now and working from there, I doubt theres a limit on there?
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Old 04-14-2013, 10:29 PM
205mx 205mx is offline
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Quote:
Originally Posted by 32vld View Post
I do not do emails. If I did email with clients I would not keep all of them forever.

What would guide me is the importance to save an individual email. Then the volume of emails would factor in my decision on what to save.

Hotmail just got changed over to outlook. Not familiar with all of Outlook's features. If you can save emails by years that could make saving and managing those old emails.
I wouldn't have but 15% of the lawns I have without emails
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Old 04-15-2013, 12:50 PM
Southern Lawn Care, LLC Southern Lawn Care, LLC is offline
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I store all emails also in a "clients" folder as well. I keep the estimates and invoices emails in there also so I can refer back to them. I also keep a folder with estimates and invoices. Each client has a folder dedicated to them and I will always keep them to cover my butt.
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  #10  
Old 04-15-2013, 01:33 PM
Mark Oomkes Mark Oomkes is online now
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Join Date: Dec 2000
Location: Grand Rapids, MI
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2001, since I started using e-mail. Maybe earlier.
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