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  #1  
Old 10-19-2012, 07:27 PM
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Mark Lawncare Mark Lawncare is offline
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Wright parts availability.

I recently purchased a 2009 48" rapid height stander. It is a great mower that has a leaky hydro tank vent cap. The only way to fix it was to order a whole new hydro tank as the one provided from the factory was faulty and was not addressed by the previous owner. The replacement was ordered on 10/15/12 and won't be at the dealer until 10/26/12, that is two weeks. Is this typical for Wright parts? I can't imagine waiting this long for other parts and will never buy a new Wright mower if this is how long it takes for parts to arrive. Thank you for any insight.
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Old 10-19-2012, 08:00 PM
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Does this dealer carry wright?
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Old 10-19-2012, 08:16 PM
WJC WJC is offline
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Whenever I have ordered parts through my local wright dealer, he has always had them within a week. And he's barely a wright dealer, he doesnt keep any mowers in stock.
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1999 F150
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Wright Sport X 52/24
Wright Sentar Sport 52/19
Custom built bagging system
Lesco 36/13 WB
Billygoat 18hp truckloader
Bluebird plugger
Lesco split drive plugger
Lesco stainless steel spreader
Stihl BR600
Echo PB-620
assortment of chainsaws,weedeaters,hedge trimmers,sprayers and such
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Old 10-19-2012, 08:49 PM
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Mark Lawncare Mark Lawncare is offline
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Yes they are a Wright dealer. Maybe this part is taking longer because it is a revised version of the original hydro tank? Not sure just hope other parts don't take so long.
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Old 10-20-2012, 12:06 PM
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Quote:
Originally Posted by Mark Lawncare View Post
Yes they are a Wright dealer. Maybe this part is taking longer because it is a revised version of the original hydro tank? Not sure just hope other parts don't take so long.
Hmm not sure then. Might just be a part that isn't stocked much vs an air filter or fuel filter...
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Old 11-07-2012, 03:49 PM
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Mark Lawncare Mark Lawncare is offline
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Just to update, the new hydraulic tank has not arrived. I called Wright and they didn't offer much of an explanation. Something about factory backorder, another way of saying they don't have it. How it can take this long (almost one month) to get a hydraulic tank is beyond me. My next stand on mower will most likely be a Scag V-Ride.
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  #7  
Old 11-07-2012, 04:37 PM
WJC WJC is offline
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Wow, still no tank. This seems out of the ordinary for them. My experience on getting parts has always been fast. I would be pissed too though. Maybe the EXPO tied them up.
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1999 F150
6.5' x 12' open trailer
Wright Sport X 52/24
Wright Sentar Sport 52/19
Custom built bagging system
Lesco 36/13 WB
Billygoat 18hp truckloader
Bluebird plugger
Lesco split drive plugger
Lesco stainless steel spreader
Stihl BR600
Echo PB-620
assortment of chainsaws,weedeaters,hedge trimmers,sprayers and such
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  #8  
Old 11-07-2012, 09:04 PM
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They don't seem to have anyone monitering, and responding to posts on this forum either. Maybe they are too busy sucking up to J.D., now that they are building mowers for them.
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  #9  
Old 11-08-2012, 04:40 PM
WrightCommercial WrightCommercial is offline
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Mark Lawncare,

We manufacture the tanks in house and use them everyday in production. Give us a call directly (301-360-9810) so we can get the dealer information and find out why the dealer has not gotten a tank. We will ship directly to the dealer if we have to to get your mower taken care of. I could understand a backorder for a vendor supplied part but not one we manufacture.

Best Regards
Wright Mfg.
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Old 11-08-2012, 06:02 PM
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Mark Lawncare Mark Lawncare is offline
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Location: MA, South Shore
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Thank you for the reply. I talked to the dealer (Norfolk Power Wrentham MA) they have been in contact with your people and have been told it is on factory back order. I believe the part number is: 95420005

The service bulletin number was #092

Link to service bulletin:

https://purchase.wrightmfg.com/user_...1247147199.pdf
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