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  #11  
Old 03-14-2013, 02:44 PM
joshua joshua is offline
LawnSite Bronze Member
 
Join Date: Feb 2001
Location: northeast ohio
Posts: 1,204
Customers care about the math don't know the split as to if its 50-50 or what ever. At least that's what it seems like in my area. Yes the majority of my accounts, my customers want me because of the quality and i have picked up many accounts where my price was higher. But i also go on sales calls and give a price and get looked at like i'm nuts for asking what i'm asking to in their eyes cut grass. And the commercial market in my area isn't worth bidding for the most part. The key is to get the customers that want quality and can pay for it. And having a bunch of them grouped up so your not driving all around town or county to work. Both companies can make money if the owner knows how to do math. Honestly i've done the $2000 a month in equipment payments and don't ever plan on doing that again, ever.
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  #12  
Old 03-14-2013, 06:55 PM
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wbw wbw is offline
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Join Date: Oct 2004
Location: houston tx
Posts: 4,244
Quote:
Originally Posted by APLUS LAWN CARE View Post
Another question... Do customers care as much about the vehicles and equipment we use as much as we do?
Posted via Mobile Device
Short answer....NO! Long answer....they prefer to not have an eyesore in front of their house, but will tolerate it. Ugly truth....nice new vehicle means they are overpaying. As to equipment....WTF do they know?
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  #13  
Old 03-14-2013, 08:46 PM
32vld 32vld is offline
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Join Date: Feb 2011
Location: LI NY
Posts: 3,190
Never show up in an expensive car for that reason when doing estimates.

New truck just say's to me the old truck got replaced. However showing up with a new truck with $2,000 in after market tires and wheels, and other bells and whistles say's I am getting over charged.
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  #14  
Old 03-14-2013, 10:27 PM
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gallihergreen gallihergreen is offline
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Join Date: Dec 2012
Location: Research Triangle, NC
Posts: 3,449
Quote:
Originally Posted by APLUS LAWN CARE View Post
Another question... Do customers care as much about the vehicles and equipment we use as much as we do?
Posted via Mobile Device
Probably not as much as we do, BUT they(especially high end clients) don't want someone who looks like a convict showing up in a faded out 20 year old truck puking oil and leaving a cloud of smoke in its wake.
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  #15  
Old 03-14-2013, 11:14 PM
dllawson dllawson is offline
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Join Date: Feb 2013
Location: Southeast, GA
Posts: 172
The only real difference in your original post is the extra attention paid by the owner and part-time worker.

Better customer service will win every time.*


(*I know some customers only care about price, but let your competition have them.)
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