The Green Industry's Resource Center

Thread Tools   Display Modes
Old 04-17-2013, 07:37 PM
longislandlawn longislandlawn is offline
LawnSite Member
Join Date: Sep 2012
Location: shoreham
Posts: 118
Bad Customer

I service a doctors office weekly.Have been doing them for a while. Always liked my work, gave me a Christmas bonus this year. I agreed to do a cleanup today for them.When I showed up at 8am there was one the big companies in town there doing the cleanup. I was very angry so speed off. No phone calls saying not to come ,I called the office later on , and they said that the doctor, is bartering with the owner of the big landscaping company, because he has no health insurance, so he is giving him free treatments in exchange for landscape work. The reason they didn't call me was because they claim they didn't know until yesterday. What do think about all of this, after we agreed again this year for lawn cuts and cleanups , less than a week ago.Going behind my back, and getting someone else. I am really angry.
Reply With Quote
Old 04-17-2013, 08:04 PM
pseudosun pseudosun is offline
LawnSite Bronze Member
Join Date: Jul 2009
Posts: 1,738
that's just disrespectful. You're gonna have to let it go; nothing good will come out of it. Look forward.
Reply With Quote
Old 04-17-2013, 09:18 PM
trock trock is offline
LawnSite Senior Member
Join Date: Aug 2010
Location: North East Ohio
Posts: 422
Big company and no health care????
Reply With Quote
Old 04-17-2013, 09:24 PM
lazyike lazyike is offline
LawnSite Senior Member
Join Date: Dec 2005
Location: central minnesota
Posts: 253
I would have ended the conversation with... (probably dont have liability Ins. either)..... See Ya!!!!!!!!!!!!!!!
Reply With Quote
Old 04-17-2013, 09:48 PM
B-2 Lawncare B-2 Lawncare is offline
LawnSite Senior Member
Join Date: Nov 2011
Location: Buffalo wy
Posts: 263
Hate to be the first to say it, but where is your contract with the good doctor?
I use to let some people slide with out signing a contract, but not any more even the little old lady's go under contract.
Reply With Quote
Old 04-17-2013, 10:41 PM
Pennington Lawncare's Avatar
Pennington Lawncare Pennington Lawncare is online now
LawnSite Senior Member
Join Date: May 2008
Location: Down the road from where they used to make Saturn cars.
Posts: 678
Why not try to be understanding and put yourself in the other lawn care guy's shoes? You would only hope that you could find a doctor who would barter with you if you were in the same situation. It sounds like your doctor client has a big heart. Things will come back around for you if you don't part ways acting like an ass. I would talk to your contact in person at the doctor's office and say that you understand and that you will be ready to resume service for them whenever they need you.
15 Scag Turf Tiger 61" Vanguard 35 hp
09 Bob-Cat Predator Pro 61" Subaru 40 hp replacement
2 Husqvarna 323L
1 Echo SRM-210
2 Echo SRM-225
1 Tanaka TCG22EASSLP
Husqvarna 125 & 150 BT
6.5' x 12 ' Trailer
Stihl 025 18"
Husqvarna 460 24"
Reply With Quote
Old 04-17-2013, 11:41 PM
herler herler is offline
LawnSite Fanatic
Join Date: Apr 2012
Posts: 5,145
All the great advice is all fine and dandy but in a lot of cases you first have to wait and see how understanding you are when it happens to you with one of your clients, however when it does happen unfortunately it is best to eat crud and ask nicely whether they'd still like your services.

That's the best way.
I didn't say it was easy, but I would refrain from giving them the boot,
mostly because I found out that has a nasty way of backfiring later.

But I can tell you, when push comes to shove and I have to decide between one job gets done and the other one does not, the most loyal customers tend to get nearer the top of the list in that regard... And maybe in this case, say six months down the road I have two jobs but only enough time to do one, SOMEONE gets to wait another day?

Reply With Quote
Old 04-17-2013, 11:54 PM
dnc19694339 dnc19694339 is offline
LawnSite Member
Join Date: Jan 2009
Posts: 208
Originally Posted by trock View Post
Big company and no health care????
HaHa, The big guys are not always making the BIG money !!!
Reply With Quote
Old 04-17-2013, 11:56 PM
LawnSite Fanatic
Join Date: Jun 2006
Posts: 5,223
Quit crying about it and move on.
Official THEGOLDPRO fan club.HERE
2012 Equipment/Stripe thread Here
2011 Equipment/Stripe thread Here
2010 Equipment/Stripe thread Here
2009 Equipment/Stripe thread Here
Hurricane blower video Here
Reply With Quote
Old 04-18-2013, 02:02 AM
orlawncaresvc orlawncaresvc is offline
LawnSite Senior Member
Join Date: Jun 2008
Location: Fresno, Ca
Posts: 961
They did only a clean up for him right? You still have him as a regular customer? Suck it up and be happy you still have them as a mowing customer. I mean I probably would of been ******* outraged myself. But as long as I got the long term work its all good.
Posted via Mobile Device
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Layout Style:

Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Grand View Media
All times are GMT -4. The time now is 08:44 PM.

Page generated in 0.10877 seconds with 10 queries