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Old 04-24-2013, 09:10 AM
dnc19694339 dnc19694339 is offline
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Join Date: Jan 2009
Posts: 208
nicely tell cust

We are very busy with 2 landscape crews and dont want to put on a 3rd.

these crews do mostly hardscape work

How do you nicely tell customers that you dont really want the small mulching and pruning jobs without offending them?
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Old 04-24-2013, 09:15 AM
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kandalawncaremgr kandalawncaremgr is offline
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Join Date: Dec 2012
Location: Romeoville, IL
Posts: 223
We tell them that we are currently not taking on new work at the moment.
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Old 04-24-2013, 09:23 AM
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alldayrj alldayrj is online now
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Join Date: Apr 2012
Location: Long island, NY
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Refer them to someone who does
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Old 04-24-2013, 10:18 PM
LTL LTL is offline
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Location: Tulsa
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You price yourself out of the work. If you happen to get the work, you just hit a homerun.
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Old 04-26-2013, 07:49 AM
AGLA AGLA is online now
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Location: Cape Cod
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You have to do what is right for you AND you have to know what is right for you. Sometimes that means having to do the little things that are a PITA so that you continue to have the customer for what you need them for. Many maintenance customers are an all or nothing situation. If you don't do the "little things", they'll get the person that does the little things to do ALL of the things. One stop shopping is important to a lot of people.
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