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Old 05-29-2013, 06:31 AM
HPI_Savage25 HPI_Savage25 is offline
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wants me there

So I have this customer that I s had for about a year. She's an older lady (70s maybe older). She only wants it cut if I'm going to be there also which was fine last summer cause I was solo but this year I just started a new job and that won't always be possible.
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Old 05-29-2013, 07:01 AM
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matt spinniken matt spinniken is offline
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Not everyone should fit in your business model. If she needs you there, say sorry I can't be there and leave it up to her. Make sure to keep advertising to get customers that fit in your model.
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Old 05-29-2013, 10:23 AM
32vld 32vld is offline
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Location: LI NY
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Quote:
Originally Posted by matt spinniken View Post
Not everyone should fit in your business model. If she needs you there, say sorry I can't be there and leave it up to her. Make sure to keep advertising to get customers that fit in your model.
This lady hired him because she was getting him.

She did not hire ACME Mowing with a lots of trucks and crews. She went with personalized service.

This lady is not changing the playing field.

The best way to handle this lady is to do the lawn with your employee so she sees him and you working together which will make her feel comfortable. Then when the times you do not show up she will feel comfortable with your employee.

When people hire Brickman they do not expect old man Brickman to be sweating his butt off.

When people hire John's Landscaping they expect and want John there. Unless John makes it clear from the start that he will be sending a crew to service them.

This is why I have my sons come out an help me from time to time. Volume of work is not there to need them though they are my WC and Afflac programs.

This way they are a known factor and can step in seamlessly for me.
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Old 05-29-2013, 09:31 PM
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Colaguy Colaguy is offline
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Join Date: Mar 2013
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I had a younger Soccer Mom type client back when I mowed long ago. She wanted me to call first before I came to mow. Forgot to call once & she was upset. We soon parted ways.

I learned long ago not to let the client dictate the time frame, as it can really mess up your schedule if your running late or early. I set MY schedule, not the client.
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