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  #1  
Old 05-28-2013, 08:32 AM
Tablandscaping Tablandscaping is offline
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Location: Guilford, CT
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Customer not paying

I had a first time customer call me to get an estimate on spring cleaning and mulching at her mothers house. I wrote up an estimate for the spring cleanup for $350 which read, "Spring Cleanup- Picking up sticks and branches, blowing leaves from lawn, mulch beds, and along driveway."

She thought that I was going to do all the mulching too for that price (which a mulch job at the house alone would have been a $300 job.) When she got the invoice, she got mad at me because I didn't do the mulch. I offered to go back and mulch a few of the small beds for that price, but she didnt want to hear it, and told me she was going to put a check in the mail and be done with it.

The check is over a week late, any suggestions on a phone call or email to send to try and get paid?
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Old 05-28-2013, 09:25 AM
Jaybrown Jaybrown is offline
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Customer not paying

Hmmm. You said you were going to mulch beds. Next time be more specific or price the entire job
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  #3  
Old 05-28-2013, 09:31 AM
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grassmonkey0311 grassmonkey0311 is offline
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Just do a "reminder" call. Then see what they say. I've had some who forgot, and others who just try not to pay.

For your estimate, it did sound like "mulch beds" meant you were mulching the beds. I'd be more specific next time.
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Old 05-28-2013, 09:43 AM
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KrayzKajun KrayzKajun is online now
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Sounds like to you to word your estimates better. Also why wouldnt you price re-mulchung the beds in a spring cleanup?
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  #5  
Old 05-28-2013, 12:11 PM
Caddyshack Lawn Care Caddyshack Lawn Care is offline
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I read the estimate just fine. The fact that she didn't understand was just a miscommunication. Depending on the size of the lawn and mulch beds...$350 seems like a lot just to pick up sticks and leaves (assuming they were also picked up at the end of fall last year).....but doesn't seem like enough to clean the mulch beds up and re-mulch. Hard to say w/o pictures.
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  #6  
Old 05-28-2013, 01:45 PM
ztman ztman is offline
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Quote:
Originally Posted by Jaybrown View Post
Hmmm. You said you were going to mulch beds. Next time be more specific or price the entire job
The way I read the estimate is no mulching involved. He was picking up debris and blowing the mulch beds.
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  #7  
Old 05-28-2013, 02:18 PM
Tablandscaping Tablandscaping is offline
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Thanks for the responses guys. They did a little bit of fall cleanup themselves last fall, but there was still a lot to do left over from the fall. Lots of sticks and branches down in the yard, and some broken branches on trees that needed to be cut. It was about 8 hours of work. There was definitely some miscommunication in the estimate, and part of that may have been my fault for the way it was worded. Should I give them a percentage off to make them happy? Or should I stick to my guns and try to get it all?
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  #8  
Old 05-28-2013, 02:27 PM
MDLawn MDLawn is offline
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Location: Western NY
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Quote:
Originally Posted by Tablandscaping View Post
It was about 8 hours of work.

For $350??

Sheesh I did a full clean up (clean, edge, trim, 4 yards mulch) in 4 hours for more than double that!? I know there were no materials and probably just you working but...

Yes word your estimates better. You made the mistake so you may need to eat it this time around unless you can show were it says you are not mulching the beds....
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  #9  
Old 05-28-2013, 03:28 PM
32vld 32vld is offline
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Location: LI NY
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Quote:
Originally Posted by Caddyshack Lawn Care View Post
I read the estimate just fine. The fact that she didn't understand was just a miscommunication. Depending on the size of the lawn and mulch beds...$350 seems like a lot just to pick up sticks and leaves (assuming they were also picked up at the end of fall last year).....but doesn't seem like enough to clean the mulch beds up and re-mulch. Hard to say w/o pictures.
Mulching beds is putting down mulch.

There is no miscommunication.

The OP wrote mulch beds.

The customer read mulch beds.

Normal and correct for the customer to expect their beds were going to be mulched. Then disappointed to not get their beds mulched.
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  #10  
Old 05-28-2013, 03:59 PM
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weeze weeze is offline
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how big is this yard. why would it take 8hrs to pick up some sticks and such?
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