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  #1  
Old 05-21-2013, 10:09 PM
longislandlawn longislandlawn is offline
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Join Date: Sep 2012
Location: shoreham
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Customer Getting Rid Of Me

A customer of mine drops me every year , at the same exact time. Because her 14 year old son wants to try cutting there 1/2 acre yard with a push mower, but always comes crawling back within a week or 2. This just happened again this year, would you even go back to them, even after they dropped you so many times?
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  #2  
Old 05-21-2013, 10:28 PM
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weeze weeze is offline
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sure keep doing it. you are only missing out on a few weeks of pay from that job. the rest of the year you are making money.
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  #3  
Old 05-21-2013, 10:29 PM
kawakx125 kawakx125 is offline
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sure, why not. they'll eventually learn, youd think the kid would at least
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  #4  
Old 05-21-2013, 10:52 PM
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OakNut OakNut is offline
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Location: Pittsburgh PA
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Tell her the story about how your friend "Stumpy" lost his foot to a horrible push mower accident.


The kid won't be allowed to cut the lawn again.
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  #5  
Old 05-21-2013, 10:58 PM
Caddyshack Lawn Care Caddyshack Lawn Care is offline
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Join Date: Apr 2013
Location: Columbia MO
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Quote:
Originally Posted by OakNut View Post
Tell her the story about how your friend "Stumpy" lost his foot to a horrible push mower accident.


The kid won't be allowed to cut the lawn again.


I've got an older couple that pull the same thing. Right up until the temperature hits the nineties, then they want to turn it over to me. They don't know it yet but I've picked up several new accounts this year so they're in for a surprise in a few weeks.
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  #6  
Old 05-21-2013, 11:11 PM
herler herler is offline
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Join Date: Apr 2012
Posts: 3,234
Hell yeah you're lucky, I have one who once or twice a year wants to set up "everything," like for full service.
We go through the entire rigmarole, time and again.
They even insist this time it's the real deal, seriously, like for real.
I usually get ONE small job out of it.

Then they cancel.
Every year, same thing.

But you know I done got so used to it, doesn't matter, I let them do their thing it ain't hurting nobody really,
only thing today I can 'flip' a customer from active to stand-by (and back) with a few clicks of the mouse.

How that works when the phone rings, Yes hello Mrs. Smith, click-click, how are you today, yes great thank you for asking, click click, may I ask how may I help you today, click, so you'd like to cancel, clickclick, sure thing you're all set, anytime you need anything at all, you know you have our number, just give us a call and have a nice day!
Click

Last edited by herler; 05-21-2013 at 11:18 PM.
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  #7  
Old 05-21-2013, 11:22 PM
pseudosun pseudosun is online now
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Join Date: Jul 2009
Posts: 1,033
This lady wanted her grandson to do it, and told me it wasn't that hard. I was nice and went back. Edging or trimming was never done, and the beds looked horrible. It's so predictable. The kids just want to push a mower over the open area and say "done". No, No, No. I won't go back twice though. I just don't have that kind of patience. If you do, you are better than me. Hats off.
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  #8  
Old 05-22-2013, 02:44 PM
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weeze weeze is offline
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Join Date: Apr 2011
Location: weezertonfieldville, AL
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i've experienced worse. those kind of people that hire you to mow "for the season". you go do the first 1-2 cuts and whip the yard into shape which is usually way out of shape and then once it's all nice and finally going smooth they call and cancel.

they are just using you to get the yard into shape for the year. they hire you to do all the hard work and then they just do it when it gets easy.

it's easy to maintain a yard. getting it into shape is the hard part.
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  #9  
Old 05-22-2013, 02:49 PM
Caddyshack Lawn Care Caddyshack Lawn Care is offline
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Join Date: Apr 2013
Location: Columbia MO
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Quote:
Originally Posted by weeze View Post
it's easy to maintain a yard. getting it into shape is the hard part.
Truer words have never been spoken. We've all been burned the same way.
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  #10  
Old 05-22-2013, 09:25 PM
herler herler is offline
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Join Date: Apr 2012
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That is how I learned, I always do a FEW extras every visit meaning I never whip it all up first time out, always save enough for the next 3-4 visits so that as a rule it can take between 4 to 6 visits before an unkempt lot is whipped back into shape.

Had to learn that one the hard way.

Also works well for tackling those $100 monster jobs, just stretch it out into 4-6 visits at $35 each.
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