Old 07-24-2013, 12:30 AM
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Florida Gardener Florida Gardener is offline
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Join Date: Sep 2008
Location: Humid S. Fl. with sights set on San Diego
Posts: 6,056
Good customer support

i have an ARS telescoping pruner that i never abuse and the piece that you press in to get it to extend cracked...made a few phone calls and they are a sending a new one free of charge. They said if anything else is broken they will send those parts as well...they handled that well. I did buy it a few years ago but it shouldn't breal considering its a $150 unit.
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Old 07-26-2013, 12:57 AM
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foreplease foreplease is offline
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Join Date: May 2008
Location: St. Joseph, MI
Posts: 1,788
Good story. Thanks for posting it.
Michigan PABL
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