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Old 06-27-2013, 10:48 PM
grassmasterswilson grassmasterswilson is offline
LawnSite Platinum Member
Join Date: Mar 2007
Location: nc
Posts: 4,266
Crew bonus for no call backs

Any of you have a reward type program to reward great service with no call backs from customers? I'm looking to reward my crew if they can get the list finished in 40 hours(with the route and list they should be able to do it in 35-40 hrs) with no call backs.

I'd be happy to pay a guy a premium wage if I knew they did the highest quality work but often it takes time to weed those guys out.

I was thinking of a weekly bonus of around 6% of the weekly gross.

What has worked for you to ensure quality remained high?
GrassMasters, LLC
Wilson, NC
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Old 06-30-2013, 01:23 PM
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Laner Laner is offline
LawnSite Senior Member
Join Date: Nov 2002
Location: New Hampton, IA
Posts: 318
No, but been thinking of a way to reward employees for a job well done and without call backs. Those call backs cost a lot of time and money. I have done a lawn/snow bonus, for employees that do good work and can limit the call backs. I have taken the number of hours they worked during the lawn season and put a bonus percent on those hours and paid that out in mid-December. Winter work bonus was paid in early Spring, based on number of hours of work during the winter and quality of work performed.
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