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  #21  
Old 07-07-2013, 02:19 PM
ponyboy ponyboy is online now
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Join Date: Nov 2006
Location: ny
Posts: 1,275
How about educating her on what she is paying for up sell her on other stuff
I never promise a day of the week to be cut in we are dealing with nature here what's if they want a Friday cut and it rains 3 days that week then what
If she insists in Friday cut charge her more for a premium day cut
Let her know that it was a cash price that is your fault for letting her get away with that
This is your business you make the rules and you need to enforce them
Straighten her out and up sell her I don't drop customers I charge them more till where they drop me or I'm making money and can deal with their bs
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  #22  
Old 07-07-2013, 02:30 PM
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PLS-Tx PLS-Tx is offline
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Join Date: Dec 2005
Location: Texas
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Quote:
Originally Posted by KrayzKajun;

I would drop her fast, quick and in a hurry.
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here is ur answer
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  #23  
Old 07-11-2013, 11:30 PM
dllawson dllawson is offline
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Join Date: Feb 2013
Location: Southeast, GA
Posts: 172
Consider your PITA customers from a financial perspective.

The average net profit margin for landscape companies is around 10%. That means an average business would profit as little as $20 a month from a $200 account. One return trip can easily ruin the profit on a job for 2 or 3 months.

Not only is this customer wasting valuable time, you are also paying money to work for her.
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  #24  
Old 07-12-2013, 12:16 AM
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TriCountyLawn TriCountyLawn is offline
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Location: NW Indiana
Posts: 1,519
Run Run Run .

But also ditch the bank and keep a few dog treats handy. If a customers dog likes you that more times then not it helps with the customer relationship as well.
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