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  #21  
Old 07-07-2013, 05:31 PM
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GMLC GMLC is offline
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Quote:
Originally Posted by mag360 View Post
Looks like a new deck with the baffles removed. Intalling them will improve lift and leave a cleaner cut in most conditions.
Yup, it is the new deck with the new red spindles. For some reason the baffles were not installed?!
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  #22  
Old 07-07-2013, 06:48 PM
edbeek edbeek is online now
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Quote:
Originally Posted by camobrute View Post
lol, probably didn't forget, just didn't know what they were in the crate

doesn't everything come with leftover parts and bolts
I've had the exact same situation here in AU comobrute, and came to that conclusion too.
It was definitely the new xf2 deck with the larger discharge, red spindles, and holes in the front skirt but the dealer didn't know what I was talking about when I mentioned the adjustable baffle. He checked with the area rep and he was just as clueless. Said we probably don't need them here with our different grasses etc.
For the 'lawns' I mow, the baffles wouldn't be the deal breaker, but the fact that the Gravely staff aren't up to date with their product, would be.
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  #23  
Old 07-07-2013, 06:55 PM
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GMLC GMLC is offline
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Does anyone know if the baffles are installed at the factory or at the dealer during prep?
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  #24  
Old 07-07-2013, 08:30 PM
camobrute camobrute is offline
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The deal breaker for me EDBEEK is the fact that both the dealer and rep told me I was wrong, not that they would check into it. I am in the process of buying either 2 Gravely 460's or 2 Scag Turf Tiger 61" EFI, and the more I think about how I was made to look stupid at the dealership is really pissing me off.

I am going to give Gravely the benefit of the doubt and call them directly tomo and go from there.

GMLC, I don't know who puts the baffles on but the dealer had a 452 WITH baffles, sitting right beside 2 460s without them. That is when he told me the baffles came on the 452 and not 460 with the rep on the phone.

I think the baffles should help a lot with the cut. Those of you with the baffles, do you think it gives you a better cut?
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  #25  
Old 07-08-2013, 01:05 AM
Ridin' Green Ridin' Green is offline
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Sounds like it could be possible that your dealer may have sold the baffles to one of his friends or larger customers who had an older style deck and wanted the new baffles, and just lied to you about them not being on the 460. Maybe it wan't a rep on the phone at all, but the guy he sold them too.

Don't judge Gravely by one bad dealer and possible rep. Not all reps actually know that much about thier products. I was talking with a Stihl rep this spring about some of their chainsaws and why I no longer run them, and when I brought up the MS650, he said they never made that model. I told him they darn well did, because the very shelf we were standing in front of had just had one sitting on it a couple months earlier. He then started changing his story all around after he insisted I was wrong and I had told him I could produce their own brochure with it pictured along with the specs. He tried to then say it was only in production for a few months, at which point I had to interrupt him again and correct him that it had been in production for at least a few years before being dropped last year.
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  #26  
Old 07-08-2013, 09:35 AM
camobrute camobrute is offline
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Was looking for phone number....Thanks Mary Lyn for the contact info

Last edited by camobrute; 07-08-2013 at 09:41 AM. Reason: Got info from member
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  #27  
Old 07-08-2013, 10:57 AM
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GMLC GMLC is offline
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Originally Posted by camobrute View Post
Was looking for phone number....Thanks Mary Lyn for the contact info
Mary Lyn will take good care of you. She was my first Gravely contact and has always gone way above and beyond for me!!
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  #28  
Old 07-09-2013, 10:19 PM
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fatboynormmie fatboynormmie is offline
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So what was the outcome from dealing with Gravely?
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  #29  
Old 07-10-2013, 07:54 AM
camobrute camobrute is offline
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Mary Lyn got everything straight for me. The baffles should be here today or tomo. I was gonna wait till I put them on to give an honest review of the mower.

But this is what I can say about my experience purchasing. Dealer and rep were both wrong about questions I had about 460. I did an instant chat off of Gravely.com and they too had no idea what a baffle was (I saved that instant chat conversation). They did give me a number to gravely that stayed busy all day, and I later found out that they were having problems with their phone.

But now the good....I can not say enough good about Mary here on Lawnsite! It took 1 phone call to her to get everything straight. My dealer called me to inform me that I was correct and he was wrong and apologized that he was not informed of the new deck designs. Not only did Mary take the time to make sure everything got taken care of, she contacted me first to find out if she could help with any problems.

As a business owner, I understand it is hard to please the public all the time, there is always something wrong somewhere. What I appreciate is when a business has somebody on a forum, such as this, that is listening to our problems and concerns. All these mowers cost a lot now days, but it's nice to know we are purchasing from a company that has the same goals and concerns as we do.

Will take pics of the cut over the weekend on St. Augustine and Centipede grass.
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  #30  
Old 07-10-2013, 08:28 AM
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GMLC GMLC is offline
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Quote:
Originally Posted by camobrute View Post
Mary Lyn got everything straight for me. The baffles should be here today or tomo. I was gonna wait till I put them on to give an honest review of the mower.

But this is what I can say about my experience purchasing. Dealer and rep were both wrong about questions I had about 460. I did an instant chat off of Gravely.com and they too had no idea what a baffle was (I saved that instant chat conversation). They did give me a number to gravely that stayed busy all day, and I later found out that they were having problems with their phone.

But now the good....I can not say enough good about Mary here on Lawnsite! It took 1 phone call to her to get everything straight. My dealer called me to inform me that I was correct and he was wrong and apologized that he was not informed of the new deck designs. Not only did Mary take the time to make sure everything got taken care of, she contacted me first to find out if she could help with any problems.

As a business owner, I understand it is hard to please the public all the time, there is always something wrong somewhere. What I appreciate is when a business has somebody on a forum, such as this, that is listening to our problems and concerns. All these mowers cost a lot now days, but it's nice to know we are purchasing from a company that has the same goals and concerns as we do.

Will take pics of the cut over the weekend on St. Augustine and Centipede grass.
Good for you!! We all knew you weren't crazy!! This is the service I have always had from Gravely and especially Mary Lyn.

I do hope Gravely educates that Rep who can in turn educate his dealers. This is a great new deck by Gravely and it needs to be pushed by the reps and dealers. It needs to be demoed side by side with the best decks and machines so everyone knows Gravely means business in the commercial machine world.
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