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  #1  
Old 07-25-2013, 01:43 PM
caseysmowing caseysmowing is offline
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Join Date: Mar 2012
Location: Staunton VA
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Dealer service.

What's a normal time for a piece of equipment to be in the shop for repair? Mine will be in the shop 12 days before I get it back for a seal leak on a pump. Didn't know if that's normal or to be expected.
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  #2  
Old 07-25-2013, 05:35 PM
Tylerr83 Tylerr83 is offline
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Location: Deep River, Ct
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sounds like a long time to me, especially for a seal? the dealer where I buy the majority of my equipment turns most things around within a couple days, and many times when I've dropped something off they've had ittaken care of in 24 hrs or less. They only service equipment they sell and really take care of the commercial customers they have.
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  #3  
Old 07-25-2013, 06:30 PM
DEPENDABLE LANDSCAPING DEPENDABLE LANDSCAPING is offline
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Location: dennis ma.
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I'm with Tyler
My dealer does only commercial. When I have a problem they get on it right quick for me......
For that though I pay and am happy to do it.
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  #4  
Old 07-25-2013, 10:22 PM
herler herler is online now
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Join Date: Apr 2012
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You're lucky, our shortest is 3 weeks and what is worse is you can see their entire warehouse full of mowers all lined up waiting to be fixed.

I couldn't wait that long but you better read through before jumping because I took it home and dug into it myself,
got on the phone that afternoon ordering up parts.
4-5 days later the first shipment came in, another 3 days the rest arrived...
I got to working on the mower and realized I had one or two wrong parts...
Re-order, another 4-5 days.
My mix up this time, and I thought I could get it to work but nothing doing, tore it all up instead.
Tried another dealer, said he'd call me that afternoon.
By next morning I had not heard anything back, I thought I had been handed some 'farmers humor'.
Called back the original supplier that morning, and worked for an hour or two sorting out the mess.
Several RMA's later I got to start all over from scratch, but I placed the new order.
Day after that the other dealer called me, said he had the parts ready to be ordered.
I told him I already took care of it.

And, 3 weeks later it was fixed.

Lessons learned:
It's not always the dealer's fault.

Last edited by herler; 07-25-2013 at 10:32 PM.
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  #5  
Old 07-25-2013, 10:31 PM
Southern Lawn Care, LLC Southern Lawn Care, LLC is offline
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Join Date: Apr 2011
Location: Alabama
Posts: 308
My dealer gets my stuff handled normally within 24-48 hours never more. They also give me a loaner to use while my machine is in the shop for whatever it may be.
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  #6  
Old 07-25-2013, 10:36 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
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Join Date: Oct 2012
Location: Florida
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Turn around is much quicker usually if you purchased the mower from the shop your taking it. My dealer always has a demo he'll lend me if any of my equipment will be down for any extended period of time. It pays to get to know your local dealer on a personal level as well as a professional one.
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Old 07-26-2013, 08:22 AM
caseysmowing caseysmowing is offline
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I didn't purchase this piece if equipment from them because they dropped the ball on getting me demos. I did buy other equipment from them and they do have demos they let you have till they get it fixed. Which is nice but they don't carry standers at all and I'm sure this is the first vride they have seen. They did mess up and forgot to order the parts. Lucky I called and reminded them that it was suppose to be ready two days ago.
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  #8  
Old 07-26-2013, 10:12 AM
Tylerr83 Tylerr83 is offline
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Quote:
Originally Posted by Sprinkler Buddy View Post
Turn around is much quicker usually if you purchased the mower from the shop your taking it. My dealer always has a demo he'll lend me if any of my equipment will be down for any extended period of time. It pays to get to know your local dealer on a personal level as well as a professional one.
absolutely. I know my dealer and all his employees well. I give them a considerable amount of business annually and in turn they make sure if I have an issue that they keep me up and running. a good dealer knows its the commercial guys that keep them in business.
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99 f350 mason dump
97 f350 rack body
2013 bobcat procat 52'' w/ bossvac collection system
(2) 2012 bobcat 48'' classic pro wb's
stihl br 600 backpacks
husky saws, trimmers, etc...
18' Doolittle enclosed trailer
monster 18hp truck loader
yanmar vio40 excavator
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