Originally Posted by Chad at HindSite
Thank you for the feedback about the HindSite Solution. We take customer feedback very seriously and appreciate that you’ve taken the time to point out what’s not working for you. We’d love to talk to you about this feedback – please contact me directly to discuss.
I want to answer your concerns as transparently as possible:
Quoting – I agree we are not as strong on quoting, because we have been operations focused – helping you turn your paper-based operations processes into electronic ones. We do charge for custom quote templates because it is custom work for each customer.
Contract Data – HindSite works just like you want for contracts. We do have the ability to create contract templates. So you don’t have to setup each client contract individually if you use contract templates and the services are the same among multiple clients. I apologize that you did not know about that feature – we’d be happy to show it to you.
Emails – Again, I think there’s been confusion with what our email add-on – called HindSite Connect – can do. It’s exactly what you’ve explained you want – a message feature that’s truly tied into the service software. You are correct that it’s integrated into Constant Contact, but that integration is only for the templating end of your emails. So you get the best of both worlds with Connect – the ability to send emails from your service software, and the ability to create professional emails with a few mouse clicks in Constant Contact. You can see what it does at http://www.hindsitesoftwae.com/connect
Mobile Capability – It’s true, sometimes you will have poor connectivity on mobile devices. And yes, you do need to sync your data back to the office. It’s as easy as pressing a sync button on your device once you’ve completed a job. We do not have GPS integrated into the solution yet. We are in preliminary discussions to add GPS functionality.
Server vs. Cloud – We are server-based software. This has its advantages (you own your data, you’re not relying on an internet connection, security) and disadvantages (it’s more difficult to access anywhere, you need hardware that supports the software). We are currently developing a cloud-based solution.
Marketing – The best form of marketing for your service business is delivering exceptional service. HindSite helps you do that by eliminating all the time-consuming paperwork from your business so you can focus on your customers. Facebook likes is a throwaway number. If we wanted more likes, we could pay for them like many of our competitors do. We choose not to. Our focus isn’t on likes, it’s on creating and sharing great content. Take a look at our Facebook/Twitter/LinkedIn feeds and compare them to the competition. On their pages, you’ll find self-promotional items. On ours, you’ll mostly find business-related articles that we like or created. We're just philosophically different.
Hope that helps clarify some of your feedback. Again, please contact me to discuss or if you have any additional questions. We truly value your input, and I'd be happy to get on a call to walk you through how to do what you want in HindSite.
I appreciate the response- but to be candid Hindsite needs to do a better job disclosing info upfront through your sales process, before the buying public shells out the down payment- then getting buyers remorse fairly quickly.
In our case, the sales did not disclose the facts truthfully, over promised the capability of the software and in a nutshell we feel we lost our time/money pursuing software which is not what we would want/afford to continue working with.
I will say that I clearly communicated issues on several occasions, but we did not get any concessions in return.