Originally Posted by Big Dog Diablo
Well after thinking about this for a few weeks I have figured out a couple things that I really already knew. While there is no doubt that the Gravely 460 would be an awesome machine the dealer down the road from me lacks alot of the things that mean something to me. I have tried dealing with them several times over the last few years with no luck. The guy I talked to when asking about the 460 didn't even know they had adjustable baffles and tried to argue with me in the middle of the showroom. Maybe the 460 is better than my Diablo. I'm sure many people would say that it is but I will never know. I have a friend (dealer) that takes care of people like me. What I mean by that is I don't have the big Isuzu landscape trucks with ten mowers and fifteen trimmers and blowers on it. One man operation here (most of the time). Loyalty to people who treat you right and take care of you means the world to me. And besides how many of have the kind of support to where lets say, after a long day of mowing you need a quick fix on the mower (after hours) you can roll up in there and sit down in the shop and watch him fix your mower while you have a cold one? That's priceless. lol'
Could not agree more. And hats off to you for making a business decision (with your money) based on long term thinking about service and loyalty.
If you buy price that is all you get. And what good is a great deal on a machine without good service to keep it going? Or what good is getting a brand of mower you prefer if you cannot get good honest service to keep it going? And on the practical side, if you are not loyal to the place that takes care of you then they will not be able to stay in business.