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  #41  
Old 08-25-2013, 09:55 AM
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Quote:
Originally Posted by Ridin' Green View Post
It's not about spending more money. It's about who actually needs the loaner more.

What I said in an earlier post about who spends more is absolutely true where dealers are concerned. Is it BS that they treat someone that way? Apparently to you, and to be honest, to me at times (I'll explain below), but it is why most dealers give a loaner to a pro before a HO.

Being that mowing is only part of my business I don't rack up near the hours on my Z as other LCO's around me do that do nothing but lawn care/mowing. I get treated like a HO by my dealer most of the time. He doesn't know what all I do and since he sees my machine with low hours in excellent condition, he assumes I am just a HO with a large chunk of land or something, instead of a guy that takes great care of all his stuff and has other work besides just mowing. I've tried to explain what all I do and how I operate my business to him, and what my needs are, but he doesn't seem to get it. The guy that used to own the place knew me and treated me a lot better. I guess this guy will learn too, that is if I don't switch brands before then. Most of the time I just roll with it and don't mind not getting one of his loaners, because there are guys that do business with him that are a lot busier than I am with the mowing end of things, and I wouldn't want to cut one of them off from the chance to keep their accounts caught up. I take a loaner when they have one no one is using because it always seems to light a fire under their feet to get mine fixed so they can have their loaner back to give to someone else, but I just use my other machine if they don't.
I guess my experiene with dealerships has gotten better over the years. The Exmark dealer I used to work with was always a week behind on repairs and rarely had parts in stock. I now use one closer to me that has much better turn around time. My Scag/Stihl dealer normally has next day repairs and I will give the service writer a list of parts that it needs to confirm they are on the self or can be quickly ordered. So this is why I don't really care for a "loaner" and don't see the value in it. I'm not wealthy or have some large mowing business, I just plan for the bad stuff.
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  #42  
Old 08-25-2013, 10:02 AM
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GMLC GMLC is offline
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Having a dealer with a loaner is essential. My dealer will provide me with a loaner and also cut me to the front of the service line. Gravely also offers the GAP program where Gravely supplies a factory loaner so we are covered either way.

http://www.gravely.com/en-us/more/Pages/gravely-assurance-program.aspx
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  #43  
Old 08-25-2013, 10:06 AM
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Try this link sorry.

http://www.gravely.com/en-us/more/Pa...e-program.aspx
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  #44  
Old 08-25-2013, 10:09 AM
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Quote:
Originally Posted by GMLC View Post
Knowing my dealers I bet they would give me a 48inch to mow 15 acres..........
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  #45  
Old 08-25-2013, 10:13 AM
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Quote:
Originally Posted by JCLawn and more View Post
Knowing my dealers I bet they would give me a 48inch to mow 15 acres..........
LOL...GAP program is suppose to be a comparable machine from Gravely.
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  #46  
Old 08-25-2013, 10:19 AM
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Originally Posted by GMLC View Post
LOL...GAP program is suppose to be a comparable machine from Gravely.
I know what your saying, but I am quite serious lol they might say, its comparable, its got an engine, 4 wheels, and it says commercial......
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  #47  
Old 08-25-2013, 12:18 PM
Ridin' Green Ridin' Green is offline
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Quote:
Originally Posted by JCLawn and more View Post
I know what your saying, but I am quite serious lol they might say, its comparable, its got an engine, 4 wheels, and it says commercial......
They are like that up around here too. Must be a Michigan thing
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  #48  
Old 08-25-2013, 12:36 PM
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Originally Posted by Ridin' Green View Post
They are like that up around here too. Must be a Michigan thing
I had to drive a hour away just to rent a mower that wasn't a 48 inch residental ztr when my old mower took a dump. And that was a 60inch encore barly comercal ztr. And that was the gravely dealer who refused to sell me a diesel. Hey was that the dealer near camden MI too? Lol
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  #49  
Old 08-25-2013, 07:35 PM
32vld 32vld is offline
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Quote:
Originally Posted by GREENWITHENVY1 View Post
so i spend 10k and you spend 10k on a mower from the same store,but because one of us is commercial that person gets special treatment.You are kidding me right!!!!
I think this dealer is trying to be fair and reasonable. I am sure even dealers that are liberal with loaners do not have an unlimited supply of loaner mowers.

If it takes 3 days to get a mower back an LCO can be 24 lawns behind.

A home owner has one lawn. Even if that lawn had to go 2 weeks he would get by.

Though as another poster said a Landscaper should have his own back up mowers.

Problem is LCO's will run their mowers until they die. Or trade them in when the buy a new one.
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  #50  
Old 08-26-2013, 12:13 AM
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Quote:
Originally Posted by 32vld View Post
I think this dealer is trying to be fair and reasonable. I am sure even dealers that are liberal with loaners do not have an unlimited supply of loaner mowers.

If it takes 3 days to get a mower back an LCO can be 24 lawns behind.

A home owner has one lawn. Even if that lawn had to go 2 weeks he would get by.

Though as another poster said a Landscaper should have his own back up mowers.

Problem is LCO's will run their mowers until they die. Or trade them in when the buy a new one.
God forbid your back up being down like mine is right now.
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