Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #41  
Old 10-01-2013, 12:50 PM
GREENWITHENVY1 GREENWITHENVY1 is offline
LawnSite Member
 
Join Date: Mar 2012
Location: PORT SAINT LUCIE FL
Posts: 79
He is in every position to tell the customer and the customer is NOT always correct.I don't care how much customer experience you have, if you have not run a lawn care operation you just cant make these assumptions and your harping on this issue to prove your write on this is alarming to say the least.I have 14 years with BMW customer service so I also know what I am talking about when it comes to customers and there perspective..
Reply With Quote
  #42  
Old 10-01-2013, 01:01 PM
BlazersandWildcats2009's Avatar
BlazersandWildcats2009 BlazersandWildcats2009 is offline
LawnSite Member
 
Join Date: Jul 2013
Location: Houston
Posts: 184
Quote:
Originally Posted by GREENWITHENVY1 View Post
He is in every position to tell the customer and the customer is NOT always correct.I don't care how much customer experience you have, if you have not run a lawn care operation you just cant make these assumptions and your harping on this issue to prove your write on this is alarming to say the least.I have 14 years with BMW customer service so I also know what I am talking about when it comes to customers and there perspective..
Than you should have enough experience to explain to the customer WHY you should not do as they asked rather than just walking off the job.
Reply With Quote
  #43  
Old 10-01-2013, 01:03 PM
GREENWITHENVY1 GREENWITHENVY1 is offline
LawnSite Member
 
Join Date: Mar 2012
Location: PORT SAINT LUCIE FL
Posts: 79
Actually I agree with you on that %100
Reply With Quote
  #44  
Old 10-01-2013, 01:03 PM
BlazersandWildcats2009's Avatar
BlazersandWildcats2009 BlazersandWildcats2009 is offline
LawnSite Member
 
Join Date: Jul 2013
Location: Houston
Posts: 184
Quote:
Originally Posted by GREENWITHENVY1 View Post
He is in every position to tell the customer and the customer is NOT always correct.I don't care how much customer experience you have, if you have not run a lawn care operation you just cant make these assumptions and your harping on this issue to prove your write on this is alarming to say the least.I have 14 years with BMW customer service so I also know what I am talking about when it comes to customers and there perspective..


"SOME FACTS ABOUT MOWING
Kentucky Bluegrass/Ryegrass/Fescue
A.J. Powell, Jr.
Turfgrass Extension Specialist
University of Kentucky

As the mowing height is lowered, increase
the mowing frequency. For example, if you mow
in the spring at a 2½ inch height, you can usually
get by with a frequency of one mowing per week;
if you mow at 1½ inch height you will often
need to mow every 4 to 5 days; if you mow at 1
inch, mow 3 times/week."

Do you oppose to this article? Linked evidence ready to prove you wrong.
Reply With Quote
  #45  
Old 10-01-2013, 01:06 PM
BlazersandWildcats2009's Avatar
BlazersandWildcats2009 BlazersandWildcats2009 is offline
LawnSite Member
 
Join Date: Jul 2013
Location: Houston
Posts: 184
Quote:
Originally Posted by GREENWITHENVY1 View Post
Actually I agree with you on that %100
Thank you. If you know it's in the best interest, make your judgement and tell them why it's in their best interest to not to do as they asked. You might earn more customers in the end. Walking off a job because a customer asked you to do something does not net you earnings in the end.
Reply With Quote
  #46  
Old 10-01-2013, 01:08 PM
GREENWITHENVY1 GREENWITHENVY1 is offline
LawnSite Member
 
Join Date: Mar 2012
Location: PORT SAINT LUCIE FL
Posts: 79
I think your correct,I apologize as I didn't know it was a walk off and no explanation.That changes it,sorry..
Reply With Quote
  #47  
Old 10-01-2013, 01:58 PM
BlazersandWildcats2009's Avatar
BlazersandWildcats2009 BlazersandWildcats2009 is offline
LawnSite Member
 
Join Date: Jul 2013
Location: Houston
Posts: 184
Thank you. While I completely agree, don't just scalp a customers lawn down to nothing. And if you know it's going to scalp it, like I said from the beginning a simple explanation that's all that needs to be done. I mean you advertise you have to "pay" for customers, than why "give" a customer away for free by walking off with no explanation. When it comes to business you don't "give" away too much without sacrificing, especially things that you have a good investment tied up in.

I mean it's all common sense, don't take a customers lawn and hack it down to 1 1/2" and then expect everything to be all fine. But as a business owner, you should know what's right from wrong. Maybe their grass grows best at 1 1/2" when you go deep into research. Obviously, you wouldn't "wack" it down to 1 1/2". Explain to them you have to take a little bit off at a time or it could be detrimental. HOWEVER, if it is a grass that needs to be cut at 3" to perform, than follow what you know and offer the customer advice and and alternative. If anything, your getting a free chance to show your knowledge to a customer and explain to them in depth. A customer assumes you know what your doing, but when you open up and share your knowledge with them, it gives that customer a whole new perception of you and your willingness to share knowledge. A. You didn't lose any money or a customer. B. You might earn more customers in the future from the above step. Walking off, what do you get? To go advertise and pay for another customer to replace the one you already invested in?
Reply With Quote
  #48  
Old 10-01-2013, 03:28 PM
greendoctor greendoctor is online now
LawnSite Fanatic
 
Join Date: Mar 2008
Location: Honolulu, Hawaii
Posts: 6,901
Quote:
Originally Posted by BlazersandWildcats2009 View Post
"SOME FACTS ABOUT MOWING
Kentucky Bluegrass/Ryegrass/Fescue
A.J. Powell, Jr.
Turfgrass Extension Specialist
University of Kentucky

As the mowing height is lowered, increase
the mowing frequency. For example, if you mow
in the spring at a 2½ inch height, you can usually
get by with a frequency of one mowing per week;
if you mow at 1½ inch height you will often
need to mow every 4 to 5 days; if you mow at 1
inch, mow 3 times/week."

Do you oppose to this article? Linked evidence ready to prove you wrong.
To mow at this height of cut and not hack up the lawn requires a different mower. Think 7 blade reel running on a front grooved roller and large rear roller. Not the shrunk down and de powered bush hogs that are called lawn mowers. Since buying my Greensmaster, I have come to realize how crude a normal reel running on front casters and rear drive wheels actually is. Level of maintenance changes as well. No more waiting for it to rain or a minimalist fertilizer programs. Not saying it cannot be done because that is how golf fairways and pro league sports fields are maintained. That low cut cool season lawn in the picture is mowed with a reel and well tended. Then again, before rotary mowers dominated the market, weren't lawns all mowed with reels at 11/2"? I work in an area where fine turf in residential settings is bermuda or zoysia maintained at less than 1". A rotary mower does not work very well at less than 2/1/2. If I relocated to a cool season area, biggest change for me would be adjusting my height of cut on the reel to 11'2" instead of going down to 1/2'. It is safe to assume that the OP does not have a Locke or Toro walk behind reel. Not saying it can't be done, because that is how I would mow cool season grass. The actual problem is the mower itself. Rotary mowers are not the best equipment for a HOC below 21/2".
__________________
They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety.
Benjamin Franklin 1775

Sell not virtue to purchase wealth, nor Liberty to purchase power.
Benjamin Franklin Poor Richard's Almanac1738
Reply With Quote
  #49  
Old 10-01-2013, 04:00 PM
BlazersandWildcats2009's Avatar
BlazersandWildcats2009 BlazersandWildcats2009 is offline
LawnSite Member
 
Join Date: Jul 2013
Location: Houston
Posts: 184
Quote:
Originally Posted by greendoctor View Post
To mow at this height of cut and not hack up the lawn requires a different mower. Think 7 blade reel running on a front grooved roller and large rear roller. Not the shrunk down and de powered bush hogs that are called lawn mowers. Since buying my Greensmaster, I have come to realize how crude a normal reel running on front casters and rear drive wheels actually is. Level of maintenance changes as well. No more waiting for it to rain or a minimalist fertilizer programs. Not saying it cannot be done because that is how golf fairways and pro league sports fields are maintained. That low cut cool season lawn in the picture is mowed with a reel and well tended. Then again, before rotary mowers dominated the market, weren't lawns all mowed with reels at 11/2"? I work in an area where fine turf in residential settings is bermuda or zoysia maintained at less than 1". A rotary mower does not work very well at less than 2/1/2. If I relocated to a cool season area, biggest change for me would be adjusting my height of cut on the reel to 11'2" instead of going down to 1/2'. It is safe to assume that the OP does not have a Locke or Toro walk behind reel. Not saying it can't be done, because that is how I would mow cool season grass. The actual problem is the mower itself. Rotary mowers are not the best equipment for a HOC below 21/2".
Greendoctor, while I have to completely agree with you. That goes back to my whole point, that IMPORTANT details were left out of the original posters message. From my understanding, or at least push mowers I've owned, very few push mowers cut below 1". In fact, very few push mowers cut effectively, or in otherwise, provide a healthy cut for anything near 1". With that said, I would defiantly not recommend cutting at 1" with a rotary mower. I was trying to get the point through, that when you break down everything, a lot of grass performs exceptionally well when cut at a lower heights, especially particular grasses. If done the right way, and a healthy turf, you should not have thin or bare spots, just because a lawn is cut at 1 or 1.5" if it's cut the right way. Also, in no-way would I suggest going from 3" or higher to 1" over one cutting period from the get go. Like I mentioned earlier, the original poster left out many factors. Sun or shade, grass type, and as you mentioned, the type of mower. I was trying to help people understand that tall grass does not necessarily mean "healthy" grass, in fact it can cause the opposite. It's understood we wouldn't cut a lawn at 1" with a rotary mower, just as you said, in other words, I completely agree .
Reply With Quote
  #50  
Old 10-01-2013, 04:09 PM
greendoctor greendoctor is online now
LawnSite Fanatic
 
Join Date: Mar 2008
Location: Honolulu, Hawaii
Posts: 6,901
Glad we agree. The worst chaos happens when someone moves here from a cool season area and thinks it is ok to mow bermuda or zoysia above 1" and with a rotary. What specifically happens relates to debris build up and diseases. A short canopy is less humid. I would be the nutcase maintaining colonial bent grass or 100% KBG with a reel in a cool season area.
__________________
They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety.
Benjamin Franklin 1775

Sell not virtue to purchase wealth, nor Liberty to purchase power.
Benjamin Franklin Poor Richard's Almanac1738
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.com™ - Moose River Media
All times are GMT -4. The time now is 02:44 PM.

Page generated in 0.08104 seconds with 8 queries