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Old 10-11-2013, 08:18 PM
smallstripesnc smallstripesnc is offline
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Join Date: Oct 2011
Location: Charlotte, NC
Posts: 674
Lost more customers than ever because they "cut it themselves from now on"

This season has been a complete nightmare when it comes to loosing accounts. I don't have any of my customers on a contract so they're able to stop service anytime if they wish.

I have done nothing wrong to these clients and the pricing is fair or even under what I should be charging them. I just don't understand. I always ask what I did wrong and they say I did nothing wrong and they just don't have it in their budget anymore.

I ride by to see if I can see other commercial mower stripes and usually its push mower stripes, nothing edged, and most of the time nothing blown off so I believe that they are doing it themselves.

Anyone else have this happen to them? Keep in mind most of these accounts are high end and I'm sure most of their homes are worth $500,000 or more. Some not so high end but most are. I thought the economy was getting better not worse.
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  #2  
Old 10-11-2013, 08:31 PM
RussellB RussellB is online now
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Join Date: Aug 2010
Location: SC
Posts: 3,271
I don't know what's happening in Charlotte. I haven't lost any but most of mine are retirees or winter homes.
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  #3  
Old 10-11-2013, 08:45 PM
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easy-lift guy easy-lift guy is offline
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Join Date: Aug 2011
Location: Venice, FL. USA
Posts: 2,124
Work on converting your customers to contract work for 2014. Your customers are trying to save $$$.
Your customers are more than likely telling you the truth when you ask them if any thing is wrong.
easy-lift guy
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  #4  
Old 10-11-2013, 08:52 PM
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MOturkey MOturkey is offline
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Join Date: Feb 2004
Location: Bolivar, MO
Posts: 2,620
The bigger the house, the bigger the mortgage payment. Money troubles happen to people from all walks of life. Times will get better.
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  #5  
Old 10-11-2013, 08:53 PM
larryinalabama larryinalabama is online now
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Join Date: Jan 2008
Location: Ragland Al
Posts: 11,110
Fortinately I haven't had that problem, None of my customers even own a mower.

I will say the economy in my aera is not bad and not real good eighter, and theres new LCOS on the street literally everyday.
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  #6  
Old 10-11-2013, 09:04 PM
PenningsLandscaping PenningsLandscaping is online now
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Join Date: Jul 2013
Location: New Jersey
Posts: 1,058
Quote:
Originally Posted by larryinalabama View Post
Fortinately I haven't had that problem, None of my customers even own a mower.

I will say the economy in my aera is not bad and not real good eighter, and theres new LCOS on the street literally everyday.
I'm seeing a whole lot of timecutters towed by SUVs lately
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  #7  
Old 10-11-2013, 10:08 PM
lawnsaspire lawnsaspire is offline
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Join Date: Feb 2009
Location: Quincy, IL
Posts: 1,092
You may be Attracting the bad customers by charging less than you should be. I've noticed that when I give people a break, they tend to not be the kind thAt stick with me or work out. My highest priced clients are always the ones who stay loyal and don't ever give me trouble. They may have went with your price in the first place because they really couldn't afford a regular lawn service.
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  #8  
Old 10-11-2013, 10:24 PM
smallstripesnc smallstripesnc is offline
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Join Date: Oct 2011
Location: Charlotte, NC
Posts: 674
My prices aren't that cheap. The ones I've lost range from $30 to $45 a cut and all the lawns are less than 10,000 sq ft.

Charlotte is flooded with lawn guys and its sad when I'm cutting a property and another lawn guy puts a flier on my clients box. They could of at least waited until I left lol.
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  #9  
Old 10-11-2013, 10:42 PM
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gallihergreen gallihergreen is offline
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Join Date: Dec 2012
Location: Research Triangle, NC
Posts: 3,610
Quote:
Originally Posted by smallstripesnc View Post
Charlotte is flooded with lawn guys and its sad when I'm cutting a property and another lawn guy puts a flier on my clients box. They could of at least waited until I left lol.
It's not just Charlotte. It's like that everywhere. As Larry said, new ones pop up everyday.
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  #10  
Old 10-11-2013, 11:16 PM
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Eric's Lawnservice Eric's Lawnservice is offline
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Join Date: Jun 2012
Location: Charlotte N.C.
Posts: 126
I see fliers on some of my properties. I don't worry about them though. If I did that I would go crazy. That's not good for business. I do my job and move on there is always another lawn somewhere. Keep your head up act like it doesn't affect you at all. It does sound like you are missing something. Too bad you can't disguise your voice call them up. Tell them its a survey and ask how would rate your service.
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