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  #1  
Old 10-18-2013, 10:17 PM
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qualitylawnpro qualitylawnpro is offline
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excessive irrigation customer warning letter

anyone ever sent something like this to customers? ive about had it with some of these people! irrigation running while its raining day after it rains four inches and so on! any examples would be appreciated
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  #2  
Old 10-18-2013, 10:29 PM
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Exact Rototilling Exact Rototilling is offline
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Funny.....pretty tough to educate folks around these parts with everybody and their brother, and their cousin Vinnie who used to be a lawn care Pro for 20 years and they are ALL watering after 3pm up through 8pm daily [okay twice a day] when they see commercial properties, homeowner associations, Banks, the local schools and the City green belts, the county, the Mayorís brother doing most everything wrong.

Seriously....many of the irrigation Co. didn't get the memo either....
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  #3  
Old 10-18-2013, 10:30 PM
Weekend cut easymoney Weekend cut easymoney is online now
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Heard it many times...why is it running in the rain? On large properties we are trying to get them all on a central controller...moisture sensors seem to be a little less problematic
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Old 10-18-2013, 10:32 PM
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Most folks don't micromanage their system by turning it off after a rain
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1989 BlueChevy 1500 Extended cab with FULL bed
1978 7ft Sears cargo trailer with added wood inserts to hold both my weedeaters
3 1976-83 vintage lawnboy lawnmowers with full self propel features as well as mulch kits
2 Sears electric weedeaters
1 green machine electric leaf blower
1 sears articulating hedge trimmer-electric
2 50ft power cords
3 Leaf rakes
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cooler for beer
lawn chair to enjoy a beer while I wait for the cash to be handed to me
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  #5  
Old 10-18-2013, 10:39 PM
weaver weaver is offline
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Quote:
Originally Posted by qualitylawnpro View Post
anyone ever sent something like this to customers? ive about had it with some of these people! irrigation running while its raining day after it rains four inches and so on! any examples would be appreciated

Dude I quit a customer for the same thing.. or they would water the day I was to mow.. I told them SEVERAL time to adjust the waterting schedule & they never did.. It was always a muddy mess & always had problems servicing the property.
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  #6  
Old 10-19-2013, 12:36 AM
herler herler is offline
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No, don't do it, Read:
If your customer knew everything they needed to know, they wouldn't need you!
These folks don't hire us because they know all the ins and outs of maintaining turf.
Chances are they hired us because they would be lost (and some are) without us.

What you are experiencing is a customer who is lost, they don't know how to maintain turf, that is why they hired you.
It is our job to help them out best we can, and that's all anyone can do, just do the best you can.

That's what I was thinking about today, and I get frustrated over it too, look here I got yards so wet I have to walk the mower as it slides around as if on ice and it ruts every time and I mean it ruts so bad that after it dries out it's bumpy as *&%^ about knock your teeth loose while cutting but guess what?
I want that customer, means I deal with it.
Hurts, believe me, it does.

Oh yes my mower weighs 350 pounds and down at the bottom of the back yard hill it is stuck in this ravine of a slope right up against the effing tree line because the yard was so wet the tires are mud-logged up to the bearings and I'm seeing red as I'm envisioning spending the next 30-45 minutes playing around with 100's of feet of tree climbing rope while I try to pull the mower UP and out of there with my truck from the street!
Hell, man...

But I just tell them every time I see them.
Every single time, sometimes I write on the bill:
Cut water BACK by 50% !!!

Then we get 2 weeks no rain and you know it:
OMG MAN YOU GOT TO WATTER!!!

And they say "but you said NO!!!"

See...

You have to have a sense of humour at some point.
But don't write no warning letters, it won't help, I'm telling you.
They don't know no better, just be patient, do the best you can.

Last edited by herler; 10-19-2013 at 12:43 AM.
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  #7  
Old 10-19-2013, 09:03 AM
jlcrox2 jlcrox2 is offline
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Why not use it as an opportunity to make money than to lose a customer? Offer them irrigation service and management and take control of it your self. It was stated above that you were hired bc of expertise. It's our job to educate customers.
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  #8  
Old 10-19-2013, 01:47 PM
windflower windflower is offline
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I have good luck selling the rain sensors. Makes a few bucks for me and saves them money. I carry them on the truck as it is almost an impulse purchase.
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  #9  
Old 10-19-2013, 02:28 PM
Tom-N-Texas Tom-N-Texas is offline
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Quote:
Originally Posted by qualitylawnpro View Post
anyone ever sent something like this to customers? ive about had it with some of these people! irrigation running while its raining day after it rains four inches and so on! any examples would be appreciated
unless it interferes with my mowing I could care less what people do with their water. They pay the bill. Likewise I let the water run down the driveway sometimes when I wash my cars.....I'm sure some people would hate that....whatever.
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  #10  
Old 10-19-2013, 03:48 PM
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Groomer Groomer is offline
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"This is a warning letter" sure has a bad vibe.
What's wrong with a polite and friendly conversation?
I've had to remind clients who tend to overwater that it's a little late, season-wise. The sun is getting low, things aren't drying out as quickly, blah blah....
Usually results in a "thanks, I didn't think of that" response.
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