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  #31  
Old 01-28-2014, 04:05 PM
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DA Quality Lawn & YS DA Quality Lawn & YS is offline
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Who cares let the neighbor have at it. Just be sure to NOT take that customer back for bailing.
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  #32  
Old 01-28-2014, 04:39 PM
DaveyBlue32 DaveyBlue32 is offline
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Quote:
Originally Posted by Tom-N-Texas View Post
Work ethic is great and I'm sure your customers love you, but keep in mind that during that extra 15 minutes you spend on a lawn our crew has already arrived at the next lawn and, in fact, is almost done. repeat this comparison all day long -- all week long -- and I think you'd find that the mow-and-go groups will generate much more income, even if we do charge less. Of course I do not advocate a crappy job but my experience is that most customers are not interested in paying a premium price for A++ service...not in this economy -- most people would rather pay a more reasonable rate for a nice job. Getting people to pay $65 in an area where $40 is the going rate is, over the long run, just asking for trouble.

On the other hand I'm well aware that there are different ways of doing business and each of us has to do things in ways that we are comfortable with. Just pointing out there are two ways to look at this.
It seems like the low cost guys are going too fast...tracking turf diseases from job to job...sharpening blades every 50 lawns. Yeah, that job took 6 mins...woo hoo! That's not my cup of tea. But, I don't want three crews of guys out mowing either, I think small, full service is the way to go. I'm a plant guy/ gardener, don't need NASCAR like pit crew stops all day to make a buck. If I don't stop and smell the roses, I wouldn't notice the aphids....dude!
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Last edited by DaveyBlue32; 01-28-2014 at 04:43 PM.
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  #33  
Old 01-28-2014, 05:43 PM
ducnut ducnut is offline
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Quote:
Originally Posted by echo View Post
So the other guy doesn't want to mow for her anymore as he doesn't want to perform her requests. I'm betting her requests are being asked for free of charge.
Nope. It's not her; it's him. I've known him over 35 years. Something mentally is happening to him. He's become a real prick to people, including his family. He just seems to not want to be bothered with anything or anyone. She's very particular about her place. I can assure you, you'd like to have her as a client; super-nice and easy going. It's a full-service property and she pays whatever you charge, provided you do great work. I help a contractor and have done other work around there.

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Originally Posted by echo View Post
You perform all these services and she says: "I'm thinking of having you take care my property". Thinking about it? I know those customers very well and wouldn't even consider that one. There are plenty of good customers out there to replace the squabblers.
She didn't bat an eye for what I charged to clear everything and service her snowblower. She tipped me $30, on top of it. She was grateful that I came right out, did great work, and she didn't have to deal with getting the snowblower taken care of. I detail vehicles and happen to clean the car of one of her friends. This lady commented that when the weather breaks, she'd like for me to come out and get her car for a detail. I don't turn down opportunities with these people. Someone like this, who is well-off and connected, spreads the word about great people and service. This IS the kind of client I want.
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  #34  
Old 01-28-2014, 06:41 PM
echo echo is online now
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Great. So in other words you're still not doing the lawn.
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  #35  
Old 01-28-2014, 06:49 PM
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jsslawncare jsslawncare is offline
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I get "my out of work dead beat son/nephew/uncle/cousin/brother".
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  #36  
Old 01-28-2014, 06:52 PM
echo echo is online now
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Quote:
Originally Posted by jsslawncare View Post
I get "my out of work dead beat son/nephew/uncle/cousin/brother".
Lol. I know we're not getting the job when I give a price and hear, "I'll talk it over with my wife/husband".
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  #37  
Old 01-28-2014, 07:04 PM
ducnut ducnut is offline
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Quote:
Originally Posted by echo View Post
Great. So in other words you're still not doing the lawn.
We've still got snow on the ground and stupidly-cold temps. Nobody does anything, until they start seeing spring on the horizon. My commercial people aren't even committing, yet, as they're still worried about covering their snow removal costs.

Quote:
Originally Posted by echo View Post
Lol. I know we're not getting the job when I give a price and hear, "I'll talk it over with my wife/husband".
Agreed!
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'13 Hustler X-ONE, 60", Kohler ECV749 EFI
'05 Hustler FasTrak, 42", Honda GXV530
'13 Toro Timemaster 30"
'02 Lawn Boy SilverPro 21"
Stihl BR600 blower
Stihl BG55 blower
Stihl KM55R trimmer
Stihl KM55R Kombi system
Stihl MS180C chain saw
Stihl HS45 hedge trimmer
RedMax Reciprocator
Echo SRM225 trimmer
Echo GT-2000 trimmer
Gravely WB edger
'14 Ariens Compact 24" Sno-Thro
'08 Troy Bilt Squall 2100
'06 Chevrolet Silverado
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  #38  
Old 01-28-2014, 07:22 PM
Tom-N-Texas Tom-N-Texas is offline
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Quote:
Originally Posted by DaveyBlue32 View Post
It seems like the low cost guys are going too fast...tracking turf diseases from job to job...sharpening blades every 50 lawns. Yeah, that job took 6 mins...woo hoo! That's not my cup of tea. But, I don't want three crews of guys out mowing either, I think small, full service is the way to go. I'm a plant guy/ gardener, don't need NASCAR like pit crew stops all day to make a buck. If I don't stop and smell the roses, I wouldn't notice the aphids....dude!
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Smelling the roses is nice too... But only after a long, frantic day of work, of course.
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  #39  
Old 01-28-2014, 07:37 PM
DaveyBlue32 DaveyBlue32 is offline
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Quote:
Originally Posted by Tom-N-Texas View Post
Smelling the roses is nice too... But only after a long, frantic day of work, of course.
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That's when you should be smelling the beers....
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  #40  
Old 01-28-2014, 11:22 PM
Arvydas Arvydas is offline
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Quote:
Originally Posted by DaveyBlue32 View Post
It seems like the low cost guys are going too fast...tracking turf diseases from job to job...sharpening blades every 50 lawns. Yeah, that job took 6 mins...woo hoo! That's not my cup of tea. But, I don't want three crews of guys out mowing either, I think small, full service is the way to go. I'm a plant guy/ gardener, don't need NASCAR like pit crew stops all day to make a buck. If I don't stop and smell the roses, I wouldn't notice the aphids....dude!
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That sounds like me. Funny about the aphids. Very true though! I emphasize full service garden care/horticulture in my business.
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