Old 04-25-2014, 07:57 AM
greenskeeper44 greenskeeper44 is online now
LawnSite Senior Member
Join Date: Jun 2008
Location: louisville, ky
Posts: 357
Service Calls

Do any of you all track how much service calls are costing you per year? If so how do you calculate? Also if anyone has a percentage of your yearly expenses is service calls. Thanks!
Reply With Quote
Old 04-25-2014, 11:05 AM
RigglePLC's Avatar
RigglePLC RigglePLC is offline
LawnSite Fanatic
Join Date: Jul 2006
Location: Grand Rapids MI
Posts: 10,970
Don't know, but I used to be a service man for TG. One year I did 2500 service calls. We used to estimate that it cost about 80 dollars per service call. They were always all spread out so the driving time was high. They often involved a bit of talking and listening to irate complaints. I normally had two kinds of herbicide and a sprayer with insecticide, or a granular insecticide, plus extra fert on the truck. Sometimes I carried seed to fix dead spots. Plus a crabgrass product.
I think we averaged almost one complaint per customer per year.

Oxalis, mole and crabgrass season was busy. Monday after a warm weekend the phones were really hot. Girls had to use gloves to pick up the phones. Keep in mind, part of the costs was the customer anger, and extra time the office staff spent answering the phone calls that poured in--and then listening sympathetically and courteously. One girl was impatient and snippy. We had to give her acting lessons; the girls had to pretend they had never heard that before: "Green stripes? You see a big brown spot--two days after the treatment in hot weather? Could be chinch bugs; I will have the manager come out and take a look."

One of our managers used to diagnose fert burns as chinch bugs; he would spray with Dursban using a hand sprayer.
Reply With Quote
Old 04-25-2014, 03:56 PM
Efficiency's Avatar
Efficiency Efficiency is offline
LawnSite Bronze Member
Join Date: Apr 2011
Location: zone 6
Posts: 1,390
Other fun things to do involve correlating cancels to those with service calls prior season. Amazingly not coincidental.
Posted via Mobile Device
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Layout Style:

Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Grand View Media
All times are GMT -4. The time now is 09:27 AM.

Page generated in 0.06770 seconds with 10 queries